Office Services Associate - Mail

K2 Services•Washington, DC

2d•$0 - $24

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As an Office Service Associate – Mail, you will be responsible for efficiently sorting and delivering incoming and outgoing mail to the respective departments, ensuring timely and accurate distribution. Additionally, you will manage the inventory of the mailroom and handle supply ordering. Your role will involve completing projects promptly and complying with postage rates and regulations. You will report directly to the Lead Office Service Associate – Mail or the Client Relations Manager.

Requirements

High school diploma or equivalent, college degree preferred
Minimum 1 year of experience
Ability to understand client inquiries and provide effective responses
Experience in using Microsoft Office products and applications
Understands the importance of delivering added value to clients
Team player who can keep a positive attitude, motivate peers, and build relationships
Ability to maintain confidentiality and security of any client information
Displays a pleasant and cheerful disposition at all times
Client first mentality
Demonstrates accuracy and attention to detail
Detail orientated with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Good verbal and written communication skills
Ability to use technology
Prioritizing, flexibility, adaptability

Responsibilities

Collaborate closely with the client organization to develop and refine specialized mailroom procedures, including policies, protocols, and standardized processes, to ensure efficient and accurate handling of incoming and outgoing mail.
Receive, sort and scan incoming mail pieces on a daily basis; deliver scanned digital copies to designated recipients via email and return original physical mail the same business
Implement comprehensive sorting procedures to categorize and prioritize mail for prompt and precise distribution to the respective departments.
Execute scheduled internal runs to deliver interoffice mail in a timely manner, optimizing efficiency and minimizing delays.
Utilize advanced postage equipment to accurately meter outgoing mail, adhering to postage rates and regulations.
Prepare and process specialized outgoing mail, such as certified or registered mail, following established procedures to ensure compliance and secure delivery.
Retrieve outgoing mail from designated internal zones, maintaining a systematic approach to streamline the process and prevent any delays or errors.
Develop and nurture strong client relationships, consistently striving to enhance and maintain high levels of customer satisfaction through prompt issue resolution and effective communication of outcomes.
Conduct regular inspections to ensure the overall appearance and condition of the workspace meet the highest standards.
Respond promptly and positively to client complaints, questions, concerns, and suggestions, conducting quality assurance follow-up and addressing service-related inquiries.
Execute essential mail services, including accurate sorting and efficient distribution of interoffice mail, conducting scheduled internal runs, utilizing states-of-the-art postage equipment for precise mail metering, preparing specialized outgoing mail (certified, requested), and retrieving outgoing mail from designated internal areas.
Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role of an Office Services Associate – Mail