Mail and Title Clerk

Ignite Credit Union•Battle Creek, MI

22h•Onsite

About The Position

The Mail & Title Clerk plays a critical role in supporting the credit union's loan servicing and back-office operations. This position is responsible for processing vehicle titles and lien documentation, managing incoming and outgoing mail, routing important documents, and coordinating indirect loan packets. Success in this role requires exceptional attention to detail, strong organizational skills, and a commitment to accuracy and compliance.

Requirements

High school diploma or GED required
One to three years of experience in loan servicing, title processing, financial services, or administrative operations preferred
Experience with a credit union or financial institution is a plus
Strong attention to detail and organizational skills
Ability to manage multiple priorities while maintaining accuracy and meeting deadlines
Excellent communication and teamwork skills
Working knowledge of Microsoft Office and document imaging systems
Ability to maintain confidentiality and comply with regulatory and data security requirements

Responsibilities

Process vehicle titles, liens, and lien releases accurately and in accordance with state and credit union requirements
Work with dealerships, state agencies, members, and internal departments to resolve title and lien issues
Receive, sort, distribute, and track incoming and outgoing mail, including priority and certified mail
Route loan documents and correspondence to the appropriate departments while maintaining confidentiality
Scan and upload documents into electronic records systems for secure recordkeeping
Receive, log, and distribute indirect loan packets to servicing, underwriting, and funding teams
Monitor documentation for completeness and assist with follow-up when corrections are needed
Help identify opportunities to improve operational processes and document workflow efficiency

Benefits

Bi-weekly 401(k) Match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer-paid Short and Long Term Disability coverage
Pet Insurance
Health Advocacy Support
Generous Paid Time Off
12 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses
Employee Discount Program for travel, shopping, restaurants, etc.