Mail and Receiving Services Operator I - OFMD

Washington University in St. Louis • Saint Marys, OH

3d • Onsite

About The Position

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus’ mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus. OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations. As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission. Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus, as well as providing customer service. Primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year)
• A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Nice To Haves

• No additional education unless stated elsewhere in the job posting.
• No additional certification/professional licenses unless stated elsewhere in the job posting.
• Mail Service Operations, Shipping, And Receiving (2 Years)
• Computer Literacy
• Customer Service
• Efficiency Optimization
• Logistics Support
• Microsoft Word
• Oral Communications
• Organizational Commitment
• Process Improvements
• Professional Integrity
• SAP Customer Service
• Shipping Software
• Social Interaction
• Strive for Excellence
• Teamwork
• Written Communication

Responsibilities

• Works with campus partners such as USPS, FedEx, UPS, and Amazon, as well as campus departments, to intake mail and/or packages each day.
• Processes intake for each item.
• Unloads, scans, sorts, and shelves packages for pickup, delivery to customers, or placement in lockers.
• Counts and sorts mail.
• Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages, or locates and scans each package that customers come to pick up.
• Provides customer service to staff, faculty, and/or students who need help finding or mailing/shipping items.
• Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software.
• Assists in maintaining accurate names and addresses in the mail forwarding system while complying with the US Postal Service's mail processing and forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED