Magistrate Clerk

County of Chester, South Carolina•Chester, SC

About The Position

Provides administrative support and serves as the primary public contact for callers and visitors to County offices. Shares information with the public about County and departmental activities and functions. The role involves responding to inquiries, explaining County services and procedures, and carrying out basic office support duties. The employee may assist people with significant problems or specialized service needs, including situations where interactions may be confrontational or strained. The position also requires staying informed about office activities, maintaining accurate records, contributing to team effectiveness, and interacting courteously and cooperatively with the public and staff.

Requirements

High school diploma or GED and one year of administrative support or customer service experience, or an equivalent combination of education, training, and experience.
Knowledge of County policies and procedures.
Knowledge of correct business English, including spelling, grammar, and punctuation.
Knowledge of computer applications related to the work.
Knowledge of basic business arithmetic and record-keeping practices.
Knowledge of standard office practices and procedures, including filing and the operation of standard office equipment.
Knowledge of techniques for dealing with individuals from varied ethnic and social backgrounds.
Ability to determine the nature of a call, email, or visit and recommend appropriate actions or solutions.
Ability to work without close supervision in standard work situations.
Ability to perform accurate arithmetic calculations and detailed office support work.
Ability to maintain accurate records of work performed.
Ability to operate standard office equipment.
Ability to read and explain rules, policies, and procedures, and understand and follow oral and written directions.
Ability to work effectively with individuals from varied socioeconomic, ethnic, and cultural backgrounds, in person and over the telephone.
Ability to contribute effectively to team or work-unit goals, objectives, and activities.
Mobility to work in a typical office setting and use standard office equipment; stamina to sit for extended periods; strength and agility to lift and carry up to 20 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate by telephone, radio, and in person.
No certificates, licenses, or registrations are required; any required credentials must be maintained in active status without suspension or revocation.

Responsibilities

Assist visitors and callers, including those with significant problems, specialized service needs, or confrontational interactions.
Determine the nature of visits or problems and explain policies, procedures, and regulations related to County services and functions.
Disseminate, explain, and receive applications and printed materials related to County services and functions.
Answer telephone calls and emails, determine the nature of inquiries, direct customers to the appropriate person, or take messages.
Interview individuals to obtain basic information and, where applicable, determine eligibility for specified programs using established guidelines.
Provide factual information about County functions, activities, policies, and procedures.
Perform basic office support tasks, including collating materials, distributing incoming mail, preparing mailings, completing forms, proofreading materials, and composing correspondence, reports, and other materials.
Stay informed about office activities and functions to communicate information to the public.
Provide relief and assistance to other office support assignments as needed.
Offer suggestions and direct or participate as an active work team member to improve unit service and effectiveness.
Interact courteously and cooperatively with the public and staff to promote a harmonious and effective workplace.