MACD Coordinator - Onsite

Genesis10•Columbus, OH

3d•Onsite

About The Position

This role is responsible for managing the complete lifecycle of wireline telecommunications orders, including moves, adds, changes, and deletes (MACD). The successful candidate will communicate with clients, engineers, and vendors to ensure timely order fulfillment and maintain an accurate inventory of wireline services.

Requirements

High school diploma or equivalent
1+ year of experience with wireline/telecom services
Knowledge of wireline telecom circuits and services
Proficient with Microsoft Office Suite or related software
Excellent verbal and written communication skills
Excellent organizational skills, attention to detail, and ability to prioritize tasks
Ability to function well in a high-paced and at times stressful environment
Must be able to successfully complete a US Government Client clearance process

Responsibilities

Processing and tracking wireline MACD (Move Add Change Delete) order requests
Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues
Utilizing an online portal to manage workflow and working in client portals to place and track orders
Interpreting circuits, services, and comments on orders to appropriately fulfill client expectations with carriers
Completing various order processing steps to move orders through the fulfillment lifecycle, including coordinating and scheduling installations
Capturing key circuit and service attributes to update and maintain wireline inventory database
Reading and deciphering carrier invoices and customer service records
Monitoring and achieving various processing SLAs related to order processing
Providing support as required to the Audit and Invoice Management teams
Working across international borders, time zones, and language barriers

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)