MAC Team Network Engineer

TekSynap•Arlington, VA

9h•$48,000 - $125,000•Onsite

About The Position

We are seeking a MAC Team Network Engineer to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

5-10 years’ experience
DoD Approved 8570 Baseline Certification: Category IAT Level II
CCNA Security
CySA+
GICSP
GSEC
CompTIA Security+ CE
SSCP
CND
Network Administrator / Engineer Certification
Cisco Certified Network Associate (CCNA)
Another DoD 8570 Certificate
Must possess Top Secret/SCI clearance
U.S. Citizen

Responsibilities

Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.
Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.