Mac Support Technician - Onsite | Hartford, CT

CVS Health•Hartford, CT

5d•$23 - $54•Onsite

About The Position

We are seeking a skilled and customer-focused Windows and Mac Support Technician to join our IT support team. In this role, you will serve as a frontline resource for employees experiencing technical issues, particularly related to password resets, software upgrade failures, broken devices, and operating directory (OD) problems. The ideal candidate will have experience supporting both Windows and macOS environments, with a commitment to timely, effective issue resolution and excellent customer service.

Requirements

2+ years of hands-on IT support experience, ideally in a mixed Windows/macOS environment.
Strong understanding of: Windows 10/11 and macOS troubleshooting
Active Directory and/or Azure AD
Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji
Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow, Freshservice).
Excellent problem-solving and communication skills.
Ability to prioritize tasks and handle multiple tickets in a fast-paced environment.
Customer-first attitude with strong interpersonal skills.
Familiarity with Active Directory, Group Policy, and Windows imaging tools (e.g., SCCM, MDT).
JAMF Certified (e.g., JAMF 200, 300, or higher)

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Apple ACSP, Microsoft MCP)
Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems
Knowledge of scripting or automation tools (PowerShell, Bash) is a plus

Responsibilities

Respond to and resolve incoming support tickets related to: Password resets for various platforms and systems, Operating system upgrade failures (Windows and macOS), Hardware and peripheral issues including broken or unresponsive devices, OD (Operating Directory) issues, including access, syncing, or authentication problems
Provide Tier 1 and Tier 2 technical support via help desk software, email, phone, or in-person.
Accurately document issues, resolutions, and follow-up steps in the ticketing system.
Collaborate with senior IT staff on escalated or recurring issues.
Configure, maintain, and troubleshoot Windows and Mac workstations and laptops.
Support end-user software installations, updates, and license management.
Assist with onboarding/offboarding tasks such as device setup and user account provisioning.
Maintain and monitor inventory of IT equipment and supplies.
Contribute to knowledge base articles and internal documentation for common support issues.
Perform software installations, upgrades, and patches on both Mac and Windows platforms