Maitre D' - BOA Steakhouse

Innovative Dining Group•Austin, TX

5d•Onsite

About The Position

BOA Steakhouse in Autin is now hiring a Maître D’ to join our team! BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Austin.

Requirements

2 years previous and relevant experience in a high-end, high-volume restaurant
Possess an authentic sense of hospitality
Ability to multi-task and work efficiently under pressure
Strong communication skills, both with guests and teammates
Proficient in Open Table and restaurant POS Systems
A positive, upbeat attitude with a strong work ethic
Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
Must be 18 years or older

Responsibilities

Manages the dining room staff, greets customers and ensures the highest possible standards of service.
Setting the ambience and atmosphere of the restaurant.
Creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.
Welcoming guests as they arrive and setting a friendly tone.
Managing reservations and organizing the seating flow.
Remembering regular guests, their names, and their special preferences.
Handling VIP requests and special seating needs.
Overseeing and directing hosts, waiters, and back waiters.
Training team members on customer service standards.
Communicating daily specials and menu updates to the service staff.
Maintaining the ambiance of the room, including lighting, music, and temperature.
Acting as a link between the dining room and the kitchen.
Solving guest complaints or problems quickly and politely.