M365 Specialist

James Fisher and Sons

5d • Remote

About The Position

The M365 Specialist role is responsible for implementing, managing and optimising JFS Microsoft 365 solutions. This position contributes to the organisation's M365 environment meeting the evolving needs of the business, maximizing productivity and collaboration across all teams.

Requirements

• Resilient and personable, as the role require significant people interaction.
• Ability to work without supervision, manage own workload dealing with a diverse range of requests and user queries.
• Strong collaborative and team working skills, with the willingness and ability to guide and mentor peers.
• Excellent problem-solving and analytical skills, with the ability to diagnose issues and develop effective solutions.
• Outstanding verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Excellent organisational skills, experience in project management, and the ability to handle multiple projects simultaneously.
• Educated and seasoned IT professional with significant experience of supporting and delivering solutions in the M365 ecosystem Including: Requirements gathering and elicitation Customer and stakeholder management Process mapping Solution design & creation Project management

Responsibilities

• Contribute to, evolve and execute the business’ strategy for M365 deployment, ensuring alignment with organisational goals and objectives.
• Install, configure, and maintain M365 applications, focusing on optimal performance and user satisfaction.
• Ensure that M365 services meet the business’s security standards and comply with relevant regulations and policies.
• Provide expert support to colleagues and conduct training sessions to maximize the adoption and effective use of M365 tools.
• Empower colleagues to maximise their M365 experience.
• Address and resolve issues related to M365 applications, providing timely and effective solutions, these issues could be project related or issues escalated from the Group IT Service Desk.
• Stay abreast of the latest advancements in M365 technologies and continuously seek ways to leverage them for organisational benefit.
• Adopt a consultative and collaborative approach to meet business requirements.
• In line with the consultative approach, develop and deliver solutions, integrations with other systems, automations and efficiencies.

Benefits

• Competitive benefits tailored to the division.
• Opportunities for career growth and visibility across the organisation.
• A supportive, inclusive culture that values your ideas and contributions.
• Work that truly makes a difference in safety, innovation, and global capability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed