M365 Engineering Leader

Farmers Insurance Careers

1d•Hybrid

About The Position

Farmers Insurance is seeking an M365 Engineering Leader to provide hands-on technical leadership, people management, and operational excellence across Microsoft 365. This role will lead a team of M365 Solution Engineers who design, deliver, and operate enterprise M365 services. This leader is a hands-on engineer and technical authority who earns credibility through platform depth, architectural judgment, and practical problem-solving. They also bring strong people leadership, SAFe delivery, operational rigor, and change management to keep M365 secure, reliable, scalable, and adopted across the enterprise. (Internal position title: Program Manager III)

Requirements

5+ years hands-on M365 engineering experience, including 3–5 years in a technical lead or engineering leadership role.
Hands-on engineering depth across multiple M365 pillars (design/build/deliver at enterprise scale), including: Exchange Online, mail flow, SMTP relay, hybrid routing, mail security; Teams (chat, meetings, voice/calling, Rooms), SharePoint Online, OneDrive; Entra ID, Intune (MDM/MAM), Purview, DLP, Conditional Access, eDiscovery; Power Platform (Power Apps, Automate, BI, Dataverse), Copilot Studio; Microsoft Copilot (M365 Copilot, Copilot Chat): governance, deployment, enablement.
SAFe Agile experience within an ART, including PI Planning and agile delivery leadership.
People leadership experience managing skilled engineers/SMEs and building high-performing teams.
Operations leadership: SLA ownership, incident/change management, and reliability at enterprise scale.
PowerShell scripting and automation for administration, bulk operations, and workflows.
Strong M365 security, compliance, and governance knowledge (classification, DLP, retention, identity).
High school diploma or equivalent required.
Proven builder and problem-solver across multiple M365 pillars.
Leads experienced engineers with credibility, empathy, and technical authority.
Operates confidently within a scaled agile ART environment.
Owns SLAs, incident management, and platform reliability with rigor.
Ensures engineering delivery supports enterprise adoption and smooth transitions.
Tracks and communicates engineering KPIs to leadership clearly and consistently.
Ensures all M365 solutions are compliant, secure, and well-governed.
Actively identifies and drives engineering process and platform improvements.

Nice To Haves

Insurance/financial services experience in regulated environments (CPRA/retention, legal hold/eDiscovery).
Microsoft certifications (e.g., M365 Enterprise Administrator Expert, Teams Admin, Security Admin) or equivalent.
Experience with Farmers’ multi-tenant M365 environment (Corporate and Agency/Apex), B2B federation, partner domains.
Large-scale migrations (e.g., Box to OneDrive/SharePoint, Webex to Teams, on-prem Exchange to EXO, MobileIron to Intune).
Familiarity with Azure services and integrations (Entra ID, Blob storage, Azure DevOps).
Copilot Studio agent governance in regulated environments (intake, classification review, ARB, lifecycle).
Bachelor’s degree preferred or equivalent, relevant experience.

Responsibilities

Provide hands-on technical leadership across Microsoft 365, including: Communication (Exchange Online, SMTP relay, mail flow, hybrid routing, mail security), Collaboration (Teams, SharePoint Online, OneDrive), Productivity (Microsoft 365 Apps, Outlook, Loop, Viva Insights/Engage), AI & Automation (Copilot, Copilot Studio, Power Platform), Identity, Compliance & Security (Entra ID, Intune, Purview, DLP, AIP, eDiscovery, Conditional Access), Mobility (Intune MDM/MAM and mobile device lifecycle).
Serve as the escalation point and technical authority for complex issues, architecture decisions, and major incidents.
Set engineering standards, governance, and operational practices to ensure consistency, quality, and security.
Translate Microsoft roadmap changes into delivery plans aligned to enterprise needs.
Lead, mentor, and develop a team of M365 Solution Engineers; set clear expectations, rhythms, and performance standards.
Build an engineering culture of craftsmanship, learning, collaboration, and operational pride.
Run regular 1:1s, performance reviews, and growth conversations; partner with HR/CPE leadership on development and planning.
Coach and lead through technical credibility, and promote cross-training and knowledge sharing to build a resilient, multi-capable team.
Lead teams in SAFe ceremonies (PI Planning, sprints, system demos, Inspect & Adapt).
Partner with Product Management/Owners to define, estimate, and prioritize the backlog aligned to ART commitments.
Drive agile engineering practices (Definition of Done, CI/CD discipline, acceptance criteria, velocity tracking).
Own end-to-end delivery from design through deployment, integration, testing, and L3/L4 support.
Own reliability, availability, and incident management to meet SLAs (target 98%+ compliance) across Corporate and Agency tenants.
Lead major migrations and rollouts (cloud moves, tenant consolidation, modernization, new capabilities).
Lead engineering for SMTP services (mail relay, app integrations, hybrid/cloud routing, agent mail).
Drive continual service improvement through prioritized process and platform enhancements.
Define and track KPIs (uptime, MTTR, incident volume, SLA compliance, deployment velocity, quality).
Produce weekly status and executive summaries on delivery progress and platform health.
Connect delivery metrics to business outcomes (productivity, cost avoidance, adoption).
Partner with Product and Change Management to align engineering readiness to adoption plans.
Lead technical change management for releases (impact, CAB, rollout/rollback, validation).
Ensure new capabilities are engineered for usability, accessibility, and a strong employee experience.
Build strong partnerships with Architecture, Security, Operations, and business technology teams.
Serve as technical point of contact for Microsoft engineering/FastTrack; coordinate escalations and roadmap sessions.
Manage vendors/contractors supporting delivery (performance, quality, escalations).
Represent CPE Engineering in ARB/CAB and governance reviews; ensure changes are documented and risk-assessed.