M365 Engineer
Sony•Nashville, TN
•$104,400 - $149,100•Onsite
About The Position
The Microsoft 365 Engineer is responsible for the design, implementation, administration, optimization, and support of the Microsoft 365 platform. This role ensures the availability, performance, security, governance, and adoption of Microsoft 365 services across the enterprise. The engineer serves as a technical expert for Microsoft 365 technologies including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID (Azure AD), Power Platform, Microsoft Purview, Microsoft Defender, and Microsoft 365 Copilot. The role partners closely with cybersecurity, infrastructure, compliance, service management, and business stakeholders to deliver a secure and productive digital workplace experience.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Equivalent experience may be considered in lieu of formal education.
- 5+ years of experience administering Microsoft 365 environments.
- Experience supporting enterprise-scale Microsoft 365 tenants.
- Experience implementing security and compliance controls within Microsoft 365.
- Experience with hybrid identity and authentication technologies.
- Experience with PowerShell scripting and automation.
- Microsoft 365 Administration
- Microsoft Teams Administration
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- Microsoft Defender
- Microsoft Purview
- Power Platform
- Microsoft 365 Copilot
- Exchange Hybrid Deployments
- PowerShell
- Microsoft Graph API
- Identity & Access Management
- Conditional Access
- MFA and Zero Trust Security Principles
Nice To Haves
- Microsoft Certified: Enterprise Administrator Expert
- Microsoft Certified: Messaging Administrator Associate
- Microsoft Certified: Teams Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Protection and Compliance Administrator Associate
- ITIL Foundation Certification
- Experience with Azure services and cloud infrastructure.
- Experience supporting global enterprises and multinational organizations.
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Certified Scrum Product Owner (CSPO)
- SAFe Product Owner/Product Manager (POPM)
- ITIL Foundation or ITIL Managing Professional
Responsibilities
- Administer and support Microsoft 365 services including: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID (Azure AD), Microsoft 365 Groups, Microsoft 365 Apps, Microsoft 365 Copilot.
- Manage licensing, service configurations, and tenant administration.
- Monitor platform health, performance, and service utilization.
- Lead troubleshooting and resolution of complex technical issues.
- Design and implement collaboration solutions that improve employee productivity.
- Configure and maintain Teams telephony, meeting, and collaboration capabilities.
- Support SharePoint Online site architecture, document management, and information architecture.
- Develop and maintain standards for Teams, SharePoint, and OneDrive usage.
- Implement and maintain Microsoft security and compliance controls.
- Configure and manage: Microsoft Defender, Conditional Access Policies, Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), Retention and Records Management, Sensitivity Labels, Information Protection Policies.
- Partner with security and compliance teams to meet regulatory and corporate requirements.
- Participate in security assessments, audits, and remediation activities.
- Support deployment and adoption of Microsoft 365 Copilot.
- Configure governance controls for AI-enabled services.
- Assist business teams in identifying use cases and opportunities for productivity improvements.
- Monitor licensing, adoption metrics, and user feedback.
- Develop automation solutions using: PowerShell, Power Automate, Power Apps, Microsoft Graph.
- Streamline operational processes and reduce manual effort through automation.
- Create and maintain scripts for administration, reporting, and maintenance tasks.
- Participate in technology projects involving Microsoft 365 services and integrations.
- Provide technical leadership for migrations, upgrades, and platform enhancements.
- Evaluate new Microsoft features and recommend adoption strategies.
- Produce design documentation, implementation plans, and operational procedures.
- Serve as a Tier 3 escalation resource for Microsoft 365-related incidents and problems.
- Participate in on-call support and major incident management processes as required.
- Maintain service documentation, knowledge articles, and technical standards.
- Support change management and release management activities.
Benefits
- medical, dental, vision, life & disability coverage
- 401K + employer matching
- company-paid identity theft protection
- resources for pets
- mental health and meditation resources
- industry-leading fertility coverage
- fully paid leave for childbirth or bonding
- fully paid leave for caregivers
- programs for loved ones with developmental disabilities and neurodiversity
- subsidized back-up child and elder care
- reimbursement for adoption, surrogacy, tuition, and student loans
- professional growth & development
- Time off for a winter recess
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What This Job Offers
Job Type
Full-time
Career Level
Senior
