Luxury Timepiece Manager - Jared Jewelers - Mall at Millenia

Sterling Jewelers•Orlando, FL

About The Position

The Luxury Timepiece Manager is a supporting management position in a Jared The Galleria Of Jewelry store. The role is responsible for achieving store and individual sales goals through superior guest service and expert knowledge of timepiece merchandise. The manager oversees timepiece sales performance and merchandise launch execution, implements product education provided by Signet, and develops training plans to address store-wide opportunities. The position serves guests and promotes personal and store sales, oversees timepiece brands and trains team members, and collaborates with the management team. It also requires regular scheduled attendance, compliance with company policies and procedures, and a high level of security awareness.

Requirements

Expert knowledge of timepiece merchandise and the ability to develop complete knowledge of all timepiece brands.
Ability to train team members on timepiece features and benefits, quality, value, warranties, services, and procedures.
Ability to provide superior guest service and achieve individual and store sales goals.
Ability to follow company policies and procedures, including Loss Prevention, Sales, and Credit policies.
Consistent, regular scheduled attendance.

Responsibilities

Consistently attain sales and performance standards, special-event results, and store-promotion results.
Prioritize guest satisfaction, follow the guest’s agenda, and provide appropriate follow-up using the Clienteling system.
Monitor guest flow and help match guests with appropriate team members.
Oversee timepiece merchandise, including sales performance, promotions, incentives, launch execution, visual displays, and merchandising.
Maintain knowledge of timepiece brands and train team members on product features and benefits, quality, value, warranties, services, and procedures.
Serve as a point of contact for vendor partners and ensure completion of vendor trainings, eLearnings, and incentive submissions for the store.
Review weekly timepiece reports and evaluate opportunities for each brand.
Coordinate with the management team on training plans to improve merchandise sales, standards performance, and guest experience.
Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, and team-member updates.
Communicate relevant team-member information, personnel and security concerns, and merchandising needs to the General Manager.
Respond promptly and courteously to guest complaints and issues in partnership with the General Manager.
Assist the management team with its primary responsibilities when team members are absent.
Act in alignment with Signet’s Core Values and respect guests and team members.
Maintain consistent, regular scheduled attendance and comply with company policies and procedures, including Loss Prevention, Sales, and Credit policies.
Maintain a high level of security awareness during selling procedures and perform other duties as assigned.