Luxury Timepiece Manager - Jared Jewelers - Mall at Millenia

Signet Jewelers•Orlando, FL

1d•Onsite

About The Position

The Luxury Timepiece Manager is a supporting management position within Jared The Galleria Of Jewelry stores. This position will achieve store and individual sales goals by providing superior guest experience and expert knowledge on all timepiece merchandise. This position will be responsible for overseeing timepiece sales performance, timepiece merchandise launch executions, implementing timepiece product education provided by Signet, and developing training plans to improve areas of opportunity for store as a whole.

Requirements

Expert knowledge on all timepiece merchandise
Subject Matter Expert on all timepiece brands
Ability to train all team members on features and benefits, quality, value, warranties, services, and procedures associated with each timepiece brand
Ability to operate as a point of contact with vendor partners
Ability to complete all vendor trainings, eLearnings, and incentive submissions for the store
Ability to review weekly timepiece reporting and evaluate areas of opportunity
Ability to develop effective training plans
Ability to collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling’s, updates related to all pertinent information about team members
Ability to communicate pertinent information relating to team members including personnel and security concerns, merchandising needs, etc.
Ability to respond to guest complaints and issues in a prompt and courteous manner
Ability to assist management team with primary responsibilities in their absence
Acts in a manner that aligns with Signet’s Core Values
Respects guests and team members
Consistent, regular scheduled attendance
Strict adherence to all Company policies and procedures, including Loss Prevention, Sales and Credit policies
Maintains a high level of security awareness with all selling procedures

Nice To Haves

Experience in a supporting management position within Jared The Galleria Of Jewelry stores
Experience in achieving store and individual sales goals
Experience in providing superior guest experience
Experience in overseeing timepiece sales performance
Experience in timepiece merchandise launch executions
Experience in implementing timepiece product education
Experience in developing training plans to improve areas of opportunity for store as a whole
Experience in promoting store and personal sales
Experience in attaining sales and performance standards, special event and store promotion results
Experience in promoting an environment of total guest satisfaction
Experience in providing an exceptional guest experience by keeping with the guest’s agenda and providing proper follow-up by utilizing the Clienteling system
Experience in monitoring the flow of guests and assisting with matching the appropriate team member with the guest
Experience in supervising timepiece brands
Experience in training all team members on timepieces
Experience in overseeing the implementation and administration of timepiece merchandise
Experience in visual display and merchandising
Experience in attaining sales and product knowledge on other merchandise categories throughout the store
Experience in reviewing weekly timepiece reporting
Experience in evaluating areas of opportunity regarding each timepiece brand
Experience in coordinating with the management team
Experience in collaborating with the General Manager
Experience in responding to guest complaints and issues
Experience in assisting management team with primary responsibilities in their absence

Responsibilities

Serve guests and promote store and personal sales (40% time allocated)
Consistently attains sales and performance standards, special event and store promotion results.
Promotes an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
Provides an exceptional guest experience by keeping with the guest’s agenda and providing proper follow-up by utilizing the Clienteling system.
Consistently monitors the flow of guests and assists with matching the appropriate team member with the guest.
Supervises timepiece brands and effectively train all team members on timepieces (50% time allocated)
Oversees the implementation and administration of timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store.
Develops and maintains complete knowledge of all timepiece brands, becoming the Subject Matter Expert, to effectively train all team members on the features and benefits, quality, value, warranties, services, and procedures associated with each timepiece brand.
Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store.
Reviews weekly timepiece reporting and evaluates areas of opportunity regarding each timepiece brand. Coordinates with the management team to develop effective training plans to improve behaviors relating to merchandise sales, standards performance, and guest experience.
Collaborates and assists with Management Team (10% time allocated)
Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling’s, updates related to all pertinent information about team members.
Communicates to the General Manager all pertinent information relating to team members including personnel and security concerns, merchandising needs, etc.
Responds to guest complaints and issues in a prompt and courteous manner in partnership with the General Manager.
Assists management team with primary responsibilities in their absence.
Acts in a manner that aligns with Signet’s Core Values and respects guests and team members.
Consistent, regular scheduled attendance is considered an essential function of this job.
Strictly adheres to all Company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintains a high level of security awareness with all selling procedures.
Performs other duties as assigned.