Luxury Service Advisor

Jaguar and Land Rover of West Columbia•Clarksville, MD

13d•Onsite

About The Position

Jaguar/Land Rover at West Columbia is hiring a Luxury Automotive Service Advisor! Jim Coleman Automotive is a 3rd generation family-owned dealership that has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive offers a great team environment, great benefits, and ongoing training and support for its employees, with opportunities for growth and advancement. Our dealership is progressive and has a highly energetic feel, where we enjoy ourselves while providing excellent customer service. We also offer one of the best pay plans in the area! We are seeking an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. The ideal candidate enjoys working with people and has a passion for helping others. If you are looking for a rewarding challenge, a change of scenery, and a company that recognizes your hard work, this is the opportunity for you.

Requirements

Minimum 1-2 years "high line" automotive experience
Excellent CSI required
Proven experience as service advisor to maximize profit
The ability to see the service experience through the eyes of the guest
A "whatever it takes" mindset
Tech savvy with working knowledge of computer systems and databases
Able to balance a customer-oriented and a results-driven approach
Patient and comfortable dealing with customers
Professionalism and outgoing personality
Excellent communication and interpersonal skills
Outstanding organizational and multi-tasking abilities
Willing to learn and take direction

Nice To Haves

Jaguar Land Rover experience preferred

Responsibilities

Provide timely updates
Assist customer with needs/requests
Greeting customers at the service lane
Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs
Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up