Luxury Service Advisor

Shaheen Chevrolet•Lansing, MI

8d•Onsite

About The Position

Shaheen Cadillac is seeking a dynamic and customer-focused Luxury Cadillac Service Advisor to join their elite team. This family-oriented dealership boasts a bustling shop and a reputation as an excellent place to build a career in the automotive industry. The role involves representing the Cadillac brand, working in a fast-paced environment, and maintaining high customer satisfaction standards.

Requirements

Two to four years of related experience and/or training, or equivalent combination of education and experience.
Passion for Luxury Automobiles: A genuine love for the craftsmanship and prestige of Cadillac vehicles.
Customer-Centric Communication: Exceptional communication skills with the ability to engage and educate customers on the value of premium vehicle maintenance.
Team Player: Thrive in a collaborative, family-oriented environment where teamwork is essential for success.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Manufacturer Training
Valid Driver's License

Responsibilities

Coordinate and schedule service appointments, providing exceptional service to luxury clientele.
Greet customers warmly, assess vehicle issues accurately, and articulate service recommendations with finesse.
Provide detailed and accurate estimates for labor and parts, ensuring transparency and trust.
Maintain high customer satisfaction standards by keeping customers informed, obtaining authorizations, and delivering top-notch service.
Sells and schedules needed service work in the service department.
Obtains customer and vehicle data prior to arrival when possible.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Establishes "promised time."
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate.
Explains completed work and all charges to customers.
Handles telephone inquiries regarding appointments and work in process.
Maintains a customer call back sheet for follow up ten days out.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Notifies dispatcher of incoming work.
Implements and maintains a service marketing program.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked and all keys are marked and put away correctly.
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.