Luxury Sales Associate

Dufry Careers•Richmond, CA

4d•Onsite

About The Position

This Luxury Sales Associate (Duty-Free) position involves operating stores for luxury brands such as Hermes, Bvlgari, Cartier, Omega, Ferragamo, Burberry, Moncler, and more. The role contributes to achieving store goals through customer service and product knowledge. Luxury Associates are responsible for delivering the highest customer service standards, exceeding customer expectations, and acting as brand ambassadors to ensure a pleasant shopping experience. This includes maintaining adequate stock levels, maximizing sales by efficiently receiving product deliveries, restocking stores, and assisting in daily store operations. The company is committed to its community and prioritizes Environmental, Social, and Governance (ESG) initiatives. The position is located at the YVR Vancouver International Airport.

Requirements

Comply with company dress code.
Show passion and pride for The Brand in every area of responsibility.
Ability to lift at least 40lbs.
Minimum 2 years retail experience (high fashion and electronics accessory experience preferred)

Nice To Haves

Mandarin or Korean language is a plus
Mandarin or Spanish speaking is an asset

Responsibilities

Elevated customer interaction using the 6 steps of selling and service standards specific to the luxury category/brand
Exceed sales targets by consistently leveraging all available selling tools
Uphold elevated Visual Merchandising standards, both in the front and back areas.
Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field.
Exhibit a genuine passion for the brand or industry and remain actively informed about evolving market trends
Dedication to continuous self-improvement through self-directed learning
Strong attention to detail and a commitment to maintaining brand image.
Professionally interacts with all levels of management and business partners
Build customer loyalty through easy access communication and service
Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards.
Know individual and store sales targets for every working shift.
Engage customers on the selling floor with a focus on customer service.
Maintain high energy and professional manner at all times.
Solves customer problems and exceeds expectations in store.
Services multiple customers using outstanding Customer Service standards.
Responsible for name capture and customer relationship and after sales service.
Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
Effectively operate a cash register
Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
Communicate pricing, out of date and inventory issues with management
Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays
Assist with book inventory process (i.e., ordering, receiving, returns)
Perform related work as assigned