Luxury Retail Assistant Manager, Carlsbad , Ca

Johnny Was•San Diego, CA

2d•Onsite

About The Position

The Assistant Store Manager will work closely with the Store Manager to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store. This role involves driving sales, supporting daily operations, and acting as a brand ambassador in the local market.

Requirements

High School diploma or GED
2 years retail experience, preferably in women’s contemporary fashion
Computer skills to include operation of iPad-based point of sales system, email and Microsoft Suite, Google Drive and Dropbox
Proven ability to deliver sales results
Ability to work retail hours including days, nights, weekends, and special events
Bending/stooping/kneeling required
Able to lift up to 50 lbs

Nice To Haves

Friendly and outgoing personality with an open team-oriented mindset
Excellent customer service skills with an energetic personality
Driven, goal oriented and take ownership and accountability
Strong leader who works effectively with others
Strong organizational, follow up and communication skills

Responsibilities

Meet and exceed store and personal sales plan while maximizing the profitability of the store.
Support and partner with the Store Manager to complete daily operations in a timely manner.
Utilize all tools/support available within the framework of the business and develop creative approaches to drive results.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
Understand and use all retail systems and reporting tools.
Responsible for store inventory control and loss prevention while assisting in quarterly inventory.
Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints).
Complete operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.
Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Assist the store manager in sourcing of qualified candidates.
Assist in training new associates to set them up for success.
Execute visual guidelines 72 hours from when received.
Communicate all internal business needs and employee issues to the Store Manager in a timely manner.
Foster an environment of teamwork and collaboration as well as enthusiasm and positivity.
Demonstrate confidence when leading the team and managing the store.
Take initiative; have a high level of ownership and accountability for results of self and others on the team.
Evaluate performance of all team members and provide consistent and timely feedback to the Store Manager for further coaching and development of the team.
Collaborate with the Store Manager to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals.
Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.
Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
Ensure the team receives all new product knowledge training to strengthen selling skills.
Model and enforce dress code compliance.
Achieve personal selling goals consistently leading by example.
Ensure that customer and employee experience are prioritized over workload or tasking.
Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way.
Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed.
Meet customer issues with patience while being solution oriented for the highest good of the client.
Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.