Luxury Reservation Agent / Customer Service Representative (CSR)

KLS LA•Atlanta, GA

1d•$15 - $19•Onsite

About The Position

We are seeking an experienced and professional Luxury Reservation Agent / Customer Service Representative to join our growing team. This position is ideal for someone who excels in customer service, can handle multiple tasks simultaneously, and is comfortable working in a fast-paced luxury transportation environment.

Requirements

Minimum 3 years of experience in reservations, customer service, hospitality, transportation, or a related field
Ability to manage multiple phone lines and high call volumes
Strong online research skills, including the ability to locate and verify addresses, venues, airports, hotels, and points of interest
Fast and accurate typing skills
Proficiency with Microsoft Excel, Microsoft Word, Outlook, and Microsoft Office
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Ability to multitask and work efficiently under pressure
Professional phone etiquette and customer-focused attitude

Nice To Haves

Experience with reservation, dispatch, or transportation software is preferred

Responsibilities

Answer incoming calls and manage reservation requests professionally and efficiently
Handle multiple phone calls and customer inquiries simultaneously
Create, modify, and manage reservations accurately
Provide exceptional customer service to executive, corporate, and VIP clients
Research and verify pickup and drop-off locations using online mapping and research tools
Coordinate with dispatch and operations teams to ensure smooth service execution
Respond to emails and customer messages promptly
Maintain accurate customer and reservation records
Resolve customer issues with professionalism and attention to detail