Luxury Property Manager

Chamberlin & Associates•Phoenix, AZ

1d•$80,000 - $85,000•Onsite

About The Position

The Luxury Property Manager leads all on-site operations for a high-end residential community and is accountable for financial performance, team leadership, and a resident experience suited to a discerning clientele. The role balances disciplined financial management with polished, discreet, anticipatory service while protecting and growing the owner's investment. The position oversees property budgeting and financial reporting, leasing and occupancy, resident communications and retention, staff development, maintenance coordination, and compliance and risk management. The manager also provides ownership with timely performance updates, risks, and forward-looking recommendations.

Requirements

At least 2 years of experience in residential property management, including at least 1 year in a supervisory role.
Demonstrated ability to manage a budget, read a financial statement, and act on variances.
Working knowledge of fair housing laws and landlord-tenant regulations.
Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent.
Strong written and verbal communication skills and professionalism to represent a high-end community.
Ability to work a flexible schedule, including occasional weekends during high-traffic leasing periods.

Nice To Haves

Experience managing a luxury or high-end multifamily community of 100+ units.
Background in luxury hospitality or high-end retail/service.
CAM designation or active pursuit of NALP, CAM, or an equivalent credential.
Experience in a third-party property management environment.
Track record of meeting or exceeding occupancy, revenue, and expense targets.

Responsibilities

Own the property's operating budget, monitor monthly income and expenses, and work toward NOI targets.
Review weekly and monthly financial reports, identify variances, and implement corrective actions.
Manage delinquency through proactive follow-up and timely initiation of legal proceedings when necessary.
Approve invoices, purchase orders, and vendor payments within budget authority and company policy.
Prepare accurate, timely owner reports covering performance, risks, and forward-looking recommendations.
Oversee the leasing process from inquiry through lease execution to maintain occupancy and revenue goals.
Coach the leasing team on sales technique, follow-up cadence, and conversion performance.
Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy.
Ensure lease documentation, applications, and move-in procedures are completed accurately and in compliance with policy.
Set standards for resident communication, responsiveness, and service delivery across the team.
Oversee resolution of resident concerns and personally intervene in complex or escalating situations.
Lead retention efforts, including renewal outreach, resident engagement, and move-out recovery conversations.
Conduct regular property inspections to ensure curb appeal, common areas, and unit quality meet ownership's standards.
Recruit, onboard, and develop team members in alignment with company hiring standards.
Conduct regular one-on-ones, performance reviews, and coaching conversations tied to team outcomes.
Hold the team accountable to performance and presentation standards while supporting team growth.
Partner with the maintenance supervisor on work order response times, unit turns, and preventive maintenance.
Ensure compliance with fair housing laws, landlord-tenant regulations, and company policy.
Maintain accurate resident files, lease documentation, and property records in the property management system.
Oversee incident documentation, insurance claims, and safety protocols with the maintenance team.
Identify and escalate deferred maintenance, liability risks, and capital needs to ownership and regional management.