Luxury Community Concierge / Property Services Manager

Cypress Homes • Appleton, WI

2d • Hybrid

About The Position

Cypress Homes, Inc. is seeking a polished, resourceful, and hands-on professional to serve as a trusted point of contact across several luxury residential communities. This role provides a high level of personalized homeowner service, coordinates property and warranty needs, and ensures communities reflect Cypress's quality. It is not a traditional desk-based position, but rather a blend of luxury concierge service, property management ownership, and practical problem-solving. The role involves communicating with homeowners, visiting properties, coordinating trade partners, resolving service requests, and performing minor on-site repairs.

Requirements

• Polished, personable, and comfortable providing service in luxury residential environments.
• Strong sense of ownership and a commitment to seeing requests through to completion.
• Calm, solutions-oriented approach when addressing homeowner concerns or unexpected issues.
• Excellent written and verbal communication skills.
• Able to build trust while setting clear expectations and communicating realistic timelines.
• Highly organized and capable of coordinating multiple properties, homeowners, vendors, and open requests.
• Comfortable working independently and making sound decisions in the field.
• Willing to handle both high-touch homeowner communication and practical, hands-on property tasks.
• Comfortable using basic hand tools and performing minor repairs.
• Able to learn construction management and property-service software.
• Valid driver's license and clean driving record.
• Experience in luxury property management, residential community management, concierge services, homeowner relations, warranty service, facilities coordination, or residential construction is required.
• One to three years of relevant experience is helpful, but professionalism, judgment, aptitude, and service mentality are equally important.
• Hands-on repair experience is strongly preferred.

Responsibilities

• Serve as a responsive, professional point of contact for homeowners across Cypress-developed communities.
• Build strong relationships with homeowners and provide a personalized, service-first experience.
• Monitor the warranty and service inbox and respond promptly to questions, concerns, and requests.
• Keep homeowners informed through consistent updates from the initial request through final resolution.
• Educate homeowners on applicable warranty policies, procedures, and next steps.
• Help turn homeowner concerns into positive experiences through calm communication, sound judgment, and dependable follow-through.
• Manage warranty and property-service requests from initial review through completion.
• Visit homes and communities as needed to assess concerns and help determine the appropriate course of action.
• Review homeowner concerns and scopes of work with the Director of Construction and Project Managers.
• Prioritize requests according to urgency, scope, homeowner impact, and trade-partner availability.
• Coordinate subcontractors, suppliers, field staff, and homeowners to resolve open items efficiently.
• Maintain accurate warranty claims, service notes, and progress updates in project management software.
• Perform minor carpentry, painting, plaster repairs, and other small corrective tasks when appropriate.
• Obtain estimates, quotes, and approvals and help maintain timely resolution of warranty-related financial matters.
• Become a subject-matter expert on Cypress Homes' warranty policies and assist with supporting documentation.
• Partner with Project Managers to create and complete punch lists before closing.
• Participate in final homeowner walk-throughs with Project Managers.
• Help ensure outstanding items are completed before the homeowner takes possession.
• Take project and property photos and upload them to the appropriate job files.
• Deliver and retrieve permitting documents, materials, equipment, and other items.
• Place or relocate dehumidifiers, fans, signs, and related job-site equipment.
• Assist Project Managers and field staff with assignments as needed.
• Travel between Cypress-developed communities to help address homeowner and property needs.
• Help maintain clean, orderly, and presentable properties and active job sites.
• Perform light cleanup, broom sweeping, debris removal, and material organization when needed.
• Check dumpster status, identify potential material waste, and confirm that returns are ready for pickup.
• Assist with staging and maintaining model homes.
• Identify quality, maintenance, or safety concerns and speak up.
• Represent Cypress Homes professionally when interacting with homeowners, guests, vendors, trade partners, and community stakeholders.

Benefits

• Paid holidays
• Generous PTO
• 401(k) with company match
• Health, dental, and vision insurance options
• Company-paid life, short-term disability, long-term disability, and AD&D insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed