Sexy Roman at the W Hotel - Lunch & Dinner Host

SEXY ROMAN at W Scottsdale•Scottsdale, AZ

1d•$18 - $22

About The Position

SEXY ROMAN Situated in the W Hotel, Sexy Roman is a provocative modern Italian restaurant offering playfully balances artisanal, hand-crafted Italian cuisine with an electrifying atmosphere to ignite your party and seduce your senses. Alluring cocktails with a table-side martini cart, thoughtfully curated worldly wines, and a vibrant bar will keep the revelry going. Sexy Roman is more than a restaurant it is a big, bold and buzzing experience. This concept is brought to you by Alliance Hospitality Group, the masterminds behind FLINT By Baltaire in Phoenix, Baltaire Steakhouse in Los Angeles, and other notable restaurant concepts. JOIN OUR TEAM IF. . . YOU ARE LOOKING FOR: Fun, vibrant atmosphere. Polished, sleek, high-end space. Work alongside a team of true hospitality professionals and culinary talents. A dynamic leadership team that celebrates you for your individuality. Supportive team and leadership. WHAT WE ARE LOOKING FOR: Fun Hospitable Hard-working Polished Enthusiastic Team Player Positive Attitude Memory-makers Professionalism Detail-oriented Warm and friendly demeanor. Ability to show warmth, empathy and hospitality through polished phone skills. Ability to handle a high-volume atmosphere while maintaining the highest level of service. Ability to keep up with business needs within the restaurant Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests. Make calls for the following day's reservations, noting any requests and confirming what we can offer guests. Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back. Field event and regular voicemails and complete event inquiries with guests over the phone Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc. Answer department telephone using correct greeting and telephone etiquette. Eagerness to develop food & beverage knowledge. Support the service team to ensure guest needs/requirements are met in a timely manner. Professional appearance and behavior at all times. Walk with graceful efficiency through the bar & dining room to assist with service demands. Able to maintain flexible work schedule including overtime as Must be available to work irregular hours, shifts, weekends, special events and holidays. ALLIANCE HOSPITALITY GROUP Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

Requirements

Fun
Hospitable
Hard-working
Polished
Enthusiastic
Team Player
Positive Attitude
Memory-makers
Professionalism
Detail-oriented
Warm and friendly demeanor.
Ability to show warmth, empathy and hospitality through polished phone skills.
Ability to handle a high-volume atmosphere while maintaining the highest level of service.
Ability to keep up with business needs within the restaurant
Professional appearance and behavior at all times.
Able to maintain flexible work schedule including overtime as
Must be available to work irregular hours, shifts, weekends, special events and holidays.
A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment.
Must have OpenTable experience.
Strong customer service skills.
High school graduate or equivalent vocational training certificate, college degree.
Must be detail
Ability to carry 3 hot plates comfortably and with grace.
Must be a clear thinker, remaining calm and resolving problems using good judgment.
Punctual, regular and reliable
Strong communication skills and ability to understand and follow written and verbal instructions.
Able to manage multiple tasks effectively and meet
Persons performing service in this position will exert 50 pounds of force frequently to lift, carry, push, pull, reaching with hands, stoop, kneel, or otherwise move objects.
Ability to work in hot and cold environments.
Ability to be on your feet for an entire shift.
This type of work involves a combination of sitting, walking, and standing for periods of time.

Nice To Haves

High-volume, fine-dining host experience is ideal.

Responsibilities

Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
Field event and regular voicemails and complete event inquiries with guests over the phone
Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
Answer department telephone using correct greeting and telephone etiquette.
Eagerness to develop food & beverage knowledge.
Support the service team to ensure guest needs/requirements are met in a timely manner.
Walk with graceful efficiency through the bar & dining room to assist with service demands.