LTSS Service Care Coordinator

Centene Management Company • Des Plaines, IL

21d • Hybrid

About The Position

The LTSS Service Care Coordinator assists with developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. The role may develop or help develop personalized service care plans for long-term care members and educates members and their families or caregivers about available services and benefits. The position serves community-based members with aging and physical disability waivers and is hybrid-remote, with approximately 75% travel to member homes. Preference is given to applicants with case management, advocacy, home visit, or community travel experience who live within 30–40 minutes of Des Plaines, Illinois. Initial training is Monday through Friday, 8 a.m. to 5 p.m. CT; the primary schedule afterward is 8 a.m. to 4:30 p.m. CT with a 30-minute lunch.

The position requires a bachelor’s degree and one year of related experience. For the Illinois plan, employees serving Physically Disabled/Elderly candidates must also meet one of the specified Illinois qualifications: an Illinois RN license; a bachelor’s or master’s degree in a listed human-services-related field; or an LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly.

Centene describes its work as supporting individuals, families, and communities and making healthcare more accessible and effective. The company offers a comprehensive benefits package, subject to program eligibility, and is an equal opportunity employer.

Requirements

• Bachelor’s degree.
• One year of related experience.
• For the Illinois plan, employees working with Physically Disabled/Elderly candidates must meet at least one of these additional criteria: be an RN licensed in Illinois; hold a bachelor’s or master’s degree in a specified human-services-related field; or be an LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly.
• The listed qualifying human-services-related fields include Child, Family and Community Services; Early Child Development; Guidance and Counseling; Home Economics—Child and Family Services; Human Development Counseling; Human Service Administration; Human Services; Master of Divinity; Pastoral Care; Pastoral Counseling; Psychiatric Nursing; Psychiatry; Psychology; Public Administration; Rehabilitation Counseling; Social Science; Social Services/Social Work; or Sociology.

Nice To Haves

• Past case management, advocacy, home visit, or community travel experience.
• Residence within 30–40 minutes of Des Plaines, Illinois; nearby examples include Skokie, Niles, and Morton Grove.

Responsibilities

• Evaluate member needs and available resources, and recommend or facilitate plans for the best outcomes.
• Assist with developing ongoing long-term care plans or service plans and identify needed providers, specialists, and community resources.
• Coordinate between members and their families or caregivers and care provider teams to help ensure identified services are accessible.
• Provide members and their families or caregivers with resource support for needs such as employment, housing, participant direction, independent living, justice, and foster care, based on service assessments and plans.
• Monitor care plans or service plans, member status, and outcomes as appropriate, and recommend plan updates based on identified needs.
• Interact with long-term care healthcare providers and partners as appropriate to help ensure member needs are met.
• Collect, document, and maintain long-term care member information and care management activities to support compliance with applicable state, federal, and third-party payer requirements.
• Perform on-site visits to assess member needs and collaborate with providers or resources as appropriate.
• Provide or facilitate education for members and their families or caregivers about procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
• Provide leadership with feedback on opportunities to improve quality of care and service delivery cost-effectively.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off and holidays.
• Flexible approach to work, with remote, hybrid, field, or office work schedules.
• Total compensation may include additional forms of incentives; benefits and incentives may be subject to program eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level