LTSS Service Care Coordinator
About The Position
The LTSS Service Care Coordinator assists in developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. The role may develop or help develop personalized service care plans for long-term care members and educate members and their families or caregivers about available services and benefits. This position supports members throughout Aurora, Naperville, and West Chicago. It requires 50% local travel, with the remaining time working remotely from home. Candidates must reside within or near the service area. The ideal candidate has case management experience with waiver populations, strong care coordination skills, and knowledge of community resources. The role requires a bachelor's degree and one year of related experience, or equivalent experience demonstrated through applicable knowledge, duties, scope, and skills. Additional Illinois-specific qualifications apply to employees serving Physically Disabled/Elderly candidates. Pay is $22.94–$38.79 per hour.
Requirements
- Bachelor's degree and one year of related experience, or equivalent experience acquired through applicable knowledge, duties, scope, and skills.
- For Illinois Plan employees working with Physically Disabled/Elderly candidates, meet one of the following criteria: Illinois-licensed RN; bachelor's or master's degree in a qualifying human services-related field; or LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly.
- Candidates must reside within or near the Aurora, Naperville, and West Chicago service area.
- The role requires 50% local travel.
Nice To Haves
- Case management experience working with waiver populations.
- Strong care coordination skills and community resource knowledge.
Responsibilities
- Evaluate member needs and available resources, and recommend or facilitate plans for the best outcomes.
- Assist in developing ongoing long-term care plans or service plans and identify needed providers, specialists, and community resources.
- Coordinate between members or their families and caregivers and care provider teams to help ensure services are accessible.
- Provide resource support for needs such as employment, housing, participant direction, independent living, justice, and foster care, based on service assessments and plans.
- Monitor care plans or service plans, member status, and outcomes, and recommend updates based on identified needs.
- Interact with long-term care healthcare providers and partners to help ensure member needs are met.
- Collect, document, and maintain member information and care management activities to ensure compliance with applicable state, federal, and third-party payer regulations.
- Conduct on-site visits when needed to assess member needs and collaborate with providers or resources.
- Provide or facilitate education for members and their families or caregivers about procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
- Provide feedback to leadership on opportunities to improve quality of care and service delivery cost-effectively.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Health insurance
- 401(k)
- Stock purchase plans
- Tuition reimbursement
- Paid time off and holidays
- Flexible approach to work, including remote, hybrid, field, or office schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
