LTSS Service Care Coordinator

Centene Corporation • Streamwood, IL

28d • $23 - $39 • Hybrid

About The Position

Assists in developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. The role may develop or help develop personalized service care plans for long-term care members and educate members and their families or caregivers about available services and benefits. The position serves community-based members with aging and physical disability waivers and is hybrid-remote, with travel into member homes approximately 50% of the time. Preference is given to applicants with prior case management, advocacy, home-visit, or community-travel experience who live within 25 minutes of Huntley, Illinois. Initial training is Monday through Friday, 8:00 a.m.–5:00 p.m. CT; the following main schedule is 8:00 a.m.–4:30 p.m. CT with a 30-minute lunch.

For the Illinois Plan, employees working with the Physically Disabled/Elderly population must meet one of three additional criteria: hold an Illinois RN license; have a bachelor’s or master’s degree in a specified human-services-related field; or be an LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly.

The role requires a bachelor’s degree and one year of related experience. The listed pay range is $22.94–$38.79 per hour, with actual pay adjusted based on factors including skills, experience, education, and job-related considerations. Centene describes its work as supporting individuals, families, and communities in accessing effective healthcare. The company states that it is an equal opportunity employer.

Requirements

• Bachelor’s degree.
• One year of related experience.
• For the Illinois Plan, Physically Disabled/Elderly work: meet at least one of these criteria—Illinois RN license; bachelor’s or master’s degree in a specified human-services-related field; or LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly.
• The specified human-services-related fields include Child, Family and Community Services; Early Child Development; Guidance and Counseling; Home Economics—Child and Family Services; Human Development Counseling; Human Service Administration; Human Services; Master of Divinity; Pastoral Care; Pastoral Counseling; Psychiatric Nursing; Psychiatry; Psychology; Public Administration; Rehabilitation Counseling; Social Science; Social Services/Social Work; or Sociology.

Nice To Haves

• Past case management experience.
• Past advocacy experience.
• Past home-visit or community-travel experience.
• Residence within 25 minutes of Huntley, Illinois.

Responsibilities

• Evaluate member needs and available resources, and recommend or facilitate plans to achieve the best outcomes.
• Assist in developing ongoing long-term care plans or service plans and identify providers, specialists, and community resources needed for long-term care.
• Coordinate between members or their families and caregivers and the care provider team to help ensure identified services are accessible.
• Provide members and their families or caregivers with resource support for needs such as employment, housing, participant direction, independent living, justice, and foster care, based on assessments and plans.
• Monitor care plans or service plans, member status, and outcomes as appropriate, and recommend plan changes based on identified needs.
• Interact with long-term care healthcare providers and partners as appropriate to ensure member needs are met.
• Collect, document, and maintain long-term care member information and care management activities to support compliance with state, federal, and third-party payer regulations.
• Perform on-site visits as needed to assess member needs and collaborate with providers or resources.
• Provide or facilitate education for members and their families or caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
• Provide leadership with feedback on opportunities to improve quality of care and service delivery cost-effectively.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Health insurance.
• 401K plan.
• Stock purchase plans.
• Tuition reimbursement.
• Paid time off and holidays.
• Flexible approach to work, with remote, hybrid, field, or office work schedules.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level