LTSS Service Care Coordinator

Centene Management Company • Round Lake, IL

20h • Hybrid

About The Position

The LTSS Service Care Coordinator assists with developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. The role serves community-based members with aging and physical disability waivers and may develop or assist with developing personalized long-term care service plans. The coordinator educates members and their families or caregivers about available services and benefits, and helps connect members with providers and community resources.

This is a hybrid-remote position involving approximately 50% travel into member homes. Preference is given to applicants with case management, advocacy, home-visit, or community-travel experience who live within 25 minutes of Lindenhurst, Illinois. Initial training is Monday through Friday, 8:00 a.m.–5:00 p.m. CT; the following main schedule is 8:00 a.m.–4:30 p.m. CT, with a 30-minute lunch.

Requirements

• Bachelor’s degree.
• One year of related experience.
• For the Illinois Plan, the employee working with Physically Disabled/Elderly candidates must meet one of the following: be an Illinois-licensed RN; have a bachelor’s or master’s degree in a specified human-services-related field; or be an LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly.
• Human-services-related fields listed for the Illinois Plan include Child, Family and Community Services; Early Child Development; Guidance and Counseling; Home Economics—Child and Family Services; Human Development Counseling; Human Service Administration; Human Services; Master of Divinity; Pastoral Care; Pastoral Counseling; Psychiatric Nursing; Psychiatry; Psychology; Public Administration; Rehabilitation Counseling; Social Science; Social Services/Social Work; or Sociology.

Nice To Haves

• Past case management, advocacy, home-visit, or community-travel experience.
• Residence within 25 minutes of Lindenhurst, Illinois.

Responsibilities

• Evaluate member needs and available resources, and recommend or facilitate plans for the best outcomes.
• Assist in developing ongoing long-term care plans or service plans and identify needed providers, specialists, and community resources.
• Coordinate between members and their families or caregivers and the care provider team to ensure identified services are accessible.
• Provide resource support for needs such as employment, housing, participant direction, independent living, justice, and foster care, based on service assessments and plans.
• Monitor care plans, member status, and outcomes as appropriate, and recommend changes based on identified member needs.
• Work with long-term care healthcare providers and partners as appropriate to ensure member needs are met.
• Collect, document, and maintain member information and care management activity records to support compliance with applicable regulators.
• Perform on-site visits to assess member needs and collaborate with providers or resources, as appropriate.
• Provide or facilitate education for members and their families or caregivers about procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
• Provide leadership with feedback on opportunities to improve quality of care and service delivery cost-effectively.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay.
• Health insurance.
• 401(k).
• Stock purchase plans.
• Tuition reimbursement.
• Paid time off and holidays.
• Flexible approach to work, with remote, hybrid, field, or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level