LTSS Service Care Coordinator
About The Position
The LTSS Service Care Coordinator assists in developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. The role may involve developing or assisting with personalized long-term care service plans and educating members and their families or caregivers about services and benefits that can address member needs. This is a field-based, work-from-home position supporting members throughout Southern Cook County and Will County, with a primary focus on Oak Lawn, Hazel Crest, Manhattan, New Lenox, Matteson, Tinley Park, Orland Park, Frankfort, Mokena, Alsip, Homer Glen, and Monee. Approximately 50% of the work involves local travel for member home visits and in-person support; the remaining time is spent working remotely from home. Case management experience is preferred, particularly experience with Home and Community-Based Services (HCBS) waiver populations. Experience coordinating care, connecting members with community resources, and supporting complex medical and social needs is highly preferred. The position requires a bachelor's degree and one year of related experience, or equivalent experience demonstrated through applicable knowledge, duties, scope, and skills. For the Illinois Plan, employees working with Physically Disabled/Elderly candidates must additionally meet one of these criteria: be an Illinois-licensed RN; hold a bachelor's or master's degree in a specified human services-related field; or be an LPN with one year of experience conducting comprehensive assessments and providing formal services for the elderly. The pay range is $22.94–$38.79 per hour. Actual pay may vary based on skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may include additional incentives, and benefits may be subject to program eligibility.
Requirements
- Bachelor's degree and one year of related experience, or equivalent experience acquired through applicable knowledge, duties, scope, and skills.
- For the Illinois Plan, employees working with Physically Disabled/Elderly candidates must meet one of the following: Illinois RN licensure; a bachelor's or master's degree in a specified human services-related field; or an LPN credential plus one year of experience conducting comprehensive assessments and providing formal services for the elderly.
- Ability to travel locally for member home visits and in-person support; the role requires approximately 50% local travel.
Nice To Haves
- Case management experience, preferably with Home and Community-Based Services (HCBS) waiver populations.
- Experience coordinating care, connecting members to community resources, and supporting complex medical and social needs.
Responsibilities
- Evaluate member needs and available resources, and recommend or facilitate plans to achieve the best outcomes.
- Assist with developing ongoing long-term care plans or service plans and identify needed providers, specialists, and community resources.
- Coordinate between members or their families/caregivers and care provider teams to help ensure identified services are accessible.
- Provide members and their families or caregivers with resource support for needs such as employment, housing, participant direction, independent living, justice, and foster care, based on assessments and service plans.
- Monitor care plans or service plans, member status, and outcomes as appropriate, and recommend changes based on identified needs.
- Interact with long-term care healthcare providers and partners as appropriate to ensure member needs are met.
- Collect, document, and maintain long-term care member information and care management activities in compliance with applicable state, federal, and third-party payer requirements.
- Perform on-site visits to assess member needs and collaborate with providers or resources as appropriate.
- Provide or facilitate education for members and their families or caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
- Provide leadership with feedback on opportunities to improve quality of care and service delivery cost-effectively.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Competitive pay
- Health insurance
- 401(k)
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible approach to remote, hybrid, field, or office work schedules
- Potential additional forms of incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
