LTSS Case Manager

A&I Avenues•Lafayette, CO, FL

9d•Hybrid

About The Position

A&I Avenues is seeking a Case Manager to join their team. The Case Manager will provide Case Management to an assigned caseload, including conducting eligibility determinations, developing and implementing Service Plans, and offering information and resources to clients. Responsibilities also include monitoring the quality of service delivery, coordinating care planning with clients, families, guardians, and providers, and maintaining regulatory compliance. Bilingual Case Managers are responsible for ensuring documentation is completed to maintain ongoing funding for services for clients on their caseload.

Requirements

Solid skills in working with people with disabilities.
Independent judgment and discretion in monitoring, advising, and advocating for clients and their families.
Person-centered, creative problem solving and strengths-based solution-finding.
Ability to manage workload independently and prioritize tasks/goals to meet timelines.
Ability to work effectively in a team setting.
Effective and professional written and verbal communication skills with clients and groups at all professional levels.
Strong planning, time management, and organizational skills.
Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills.
Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.
High School diploma required.
Bachelor’s Degree in human services related field is highly preferred.
Five years’ work/volunteer experience with long-term care and/or disabilities programs and services.
Some combination of relevant education and experience appropriate to the requirements of the position.

Nice To Haves

Bilingual
Living arrangements on the Colorado front range strongly preferred.

Responsibilities

Responsible for the development and implementation of the service plan.
Completes face-to-face assessments to determine eligibility of client for long term care upon enrollment and annually.
Leads annual review and development of the service plan for clients.
Ensures service plan documentation is completed and distributed.
Facilitates communication throughout the year regarding service plan and related services and supports.
Monitors services each quarter (at minimum one face-to-face) to ensure quality and alignment with service plan goals.
Coordinates delivery of services and supports.
Educates clients, families, and guardians on appropriate service options and assists in acquiring needed services/supports.
Assists clients and families in resolving complaints with service providers and benefit sources. This may include a formal appeals process.
Completes enrollments and terminations as needed; includes ensuring that proper notice of eligibility and discharge is provided.
Connects clients with resources for crisis intervention as needed.
For eligible waivers, ensures informed consent is acquired for Human Rights Committee related circumstances in accordance with the HRC process and recommendations.
Ensures all required documentation for ongoing funding and benefits is in accordance with applicable Federal and State regulations and A&I Avenues policies and procedures.
Completion of timely, accurate, professional documentation within established timelines.
Completes any necessary follow-up to critical incidents and investigative reports.
Provide case coverage in times of system change or staffing shortages.
This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenues standards.
This position requires regular use of a personal mobile device such as a smartphone or tablet.
If position occupant has M.S.W., may supervise or assist in supervision of social work interns.