LTSA Program Manager

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

7d•Onsite

About The Position

This position is responsible for the overall management and implementation of Long-Term Service Agreements (LTSA). Including but not limited to outage planning, contract management, covered parts rotation management and parts repair management. The LTSA Program Manager is an intermediate position that requires the capability to perform normal work assignments without detailed instruction and will be given some degree of technical authority in their work assignments. The manager will also be given assignments of increasing difficulty while working under the supervision of more senior managers.

Requirements

Bachelor's degree (BSME, BSEE) from four-year college or university; or at least seven (7) years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Candidate must be able to speak, read, and write Spanish on a technical level.
Travel 30% by land or air is required for the role. Candidate must hold a valid passport and driver’s license.

Responsibilities

Develop full understanding of LTSA contract requirements
Coordination of part repairs and the ordering of new parts to support outages at the customer’s plant site
Travel to customer plant sites for the purpose of planning outage requirements and meeting with the customer on all contract issues
Help in developing proposals for GTB’s / Improvement works along with Program Engineers
Understand and follow the history of parts in the units. This includes the hours, starts and remaining life of parts in the unit and in repair
Help LTSA Sales during negotiations
Support upper management with developing new process / improve existing process
Ensure parts required to implement an outage are on site prior to the start of the outage
Expedite parts as required to support the LTSA contract requirements
When an outage is complete, arrange to ship parts off site for repair
Follow the status of repair parts while off site to ensure they return to support the next outage
Reorder parts to replace non-repairable parts
Forecast part requirements and arrange for parts required by the LTSA
Follow part orders to ensure parts are manufactured to support outages
Consult with MPW engineering on the remaining life of parts that have been in operation
Serve as focal point for the resolution of commercial and technical issues
Provide project administration including documentation of warranty issues
Resolve warranty issues