LTL Western Team Lead

Bison Transport • Calgary, AB

5d • Hybrid

About The Position

The LTL Western Team Lead (TL) is responsible for overseeing the LTL Operations team for their assigned Network. This includes supporting each team member with day-to-day execution, escalation, and assisting them in their personal development. The TL is also responsible for the regional LOS, maintaining internal relationships, partner carrier development, cost management, and operational efficiency.

Requirements

• 1-2 years related experience in transportation or a similar role.
• Ability to demonstrate success using strong communication and interpersonal skills.
• Ability to thrive in a multi-task, deadline orientated, high volume and fast-paced environment.
• Demonstrated attention to detail, problem-solving and critical thinking skills.
• Strong customer service and relationship-building skills.
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.
• Knowledge of the geography of North America.
• Knowledge of the Trucking Rules and Regulations, Service Capabilities and Standards, Freight Lanes and Rates.
• Proficiency with MS Office and the ability to learn complex programs.

Responsibilities

• Monitor, evaluate, and advise on day-to-day decision making of the of the Operations Support, LTL Coordinator, and Operations Weekend team.
• Report and measure network performance data to identify efficiencies and implement solutions.
• Guide the Operations Team to work with other areas of operations to successfully move product (i.e. fleet managers, planners, ABL, etc.).
• Review internal and carrier tendering decisions made by the LTL Operations Team, providing guidance and feedback to improve service and improving operational efficiency.
• Play an active role in training, development, and succession planning by identifying team and regional needs and providing hands‑on support.
• Monitor daily performance, identifying network and operational improvement opportunities.
• Maintain strong cross-functional and partner carrier relationships.
• Assist in operation improvements such as implementing best practices and supporting continuous improvement discussions.
• Review carrier performance and assist with informed operational decision‑making.
• Monitor regional service levels and assist LTL Leadership in corrective action initiatives.
• Encourage proactive communication between LTL Operations and Customer Service teams.
• Review planning decisions to ensure service and efficiency standards are consistently met.
• Communicate and align LTL Operations strategies with Customer Service and LTL Pricing teams.
• Provide operational support to other business areas as required to help meet broader organizational goals.

Benefits

• supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed