LTL Sales Coordinator

Petpals Group Inc•Ontario, CA

1d•Onsite

About The Position

The LTL Sales Coordinator is responsible for developing and maintaining customer relationships, coordinating Less-Than-Truckload (LTL) shipments, generating freight quotations, and supporting transportation sales growth. This role serves as a liaison between customers, carriers, warehouse operations, and internal departments to ensure efficient, cost-effective, and timely freight movement. The ideal candidate is customer-focused, results-driven, and knowledgeable in transportation and logistics operations.

Requirements

High school diploma or equivalent.
Minimum of 2 years of experience in logistics, transportation, freight coordination, customer service, or sales support.
Strong understanding of LTL shipping and transportation terminology.
Excellent communication and relationship-building skills.
Strong organizational and time management abilities.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Approximately 10% travel required, primarily within the United States for customer visits, sales meetings, and trade shows.

Responsibilities

Identify and pursue new LTL freight opportunities through prospecting, referrals, and customer outreach.
Build and maintain strong relationships with existing and prospective customers.
Prepare and provide accurate freight quotes based on customer requirements.
Follow up on quotes and sales opportunities to secure new shipments and accounts.
Assist in achieving monthly sales and revenue goals.
Maintain customer records, sales activities, and pipeline information in company systems.
Serve as the primary point of contact for transportation-related customer inquiries.
Provide shipment tracking, transit information, freight rates, and service updates.
Respond promptly to customer concerns and resolve service-related issues.
Develop long-term customer relationships to support retention and account growth.
Maintain a high level of customer satisfaction through responsive and professional service.
Coordinate daily LTL shipments with approved carriers and logistics providers.
Schedule freight pickups and deliveries while ensuring service requirements are met.
Monitor shipment status and proactively address delays or service disruptions.
Prepare and maintain shipping documentation, including Bills of Lading (BOLs) and shipment records.
Ensure compliance with customer requirements and company procedures.
Obtain and compare carrier rates to secure competitive pricing and service levels.
Develop and maintain strong relationships with LTL carriers and transportation partners.
Evaluate carrier performance related to cost, service quality, and delivery reliability.
Assist with freight claims, service issues, and billing discrepancies.
Support carrier negotiations and routing decisions when needed.
Maintain accurate shipment, customer, and carrier records.
Track transportation activity, revenue, and account performance.
Prepare reports related to sales activities, shipment volume, and freight spend.
Support management with transportation planning and continuous improvement initiatives.
Work closely with Sales, Warehouse, Customer Service, Operations, and Accounting teams.
Assist with inventory movement and transportation planning.
Support company initiatives designed to improve efficiency, customer satisfaction, and profitability.