LTL Operations Specialist

FitzMark•Chattanooga, TN

4d•Onsite

About The Position

The LTL Operations Specialist is responsible for handling both carrier and customer-facing tasks within the LTL Department. This position will be involved in managed accounts specific to the department, with tasks including conflict resolution, quoting shipments, scheduling, and most importantly growing relationships with our customers. The person for this position will have tenacity, a passion for account success, and thrive in a fast-paced environment.

Requirements

High School Diploma required
Minimum of two-year’s experience in logistics preferred, preferably on the LTL side of the business
Minimum of three-year’s experience in customer service preferred
Exceptional communication skills, written and verbal
Self-starter mentality
Ability to maintain composure in a fast-paced environment
Strategically focused and persistent
Ability to multitask while simultaneously building relationships

Nice To Haves

Bachelor’s degree in a related field preferred

Responsibilities

Communicating professionally in person, over the phone, and via email to accounts, customers, and team members
Track growth/decline of managed customer accounts and identify new opportunities
Utilize TMS to enter bids and keeping communication with customers
Provide customers with a quick, effective solution if problems arise
Continuously build and increase your industry knowledge
Ability to be the main point of contact for customers
Assist accounting department with any invoicing problems that may arise
Service multiple customer accounts concurrently, often meeting deadlines