LTL Audit & Support Specialist

Trinity Logistics•Seaford, DE

10d•Hybrid

About The Position

In this dynamic role, your primary responsibility will be to ensure the timeliness and accuracy of LTL invoicing by meeting daily deadlines while delivering outstanding quality throughout the process! You will have the opportunity to collaborate with LTL carriers and Account Managers to resolve any billing discrepancies that may arise. A passion for providing exceptional customer service to both internal and external stakeholders is crucial for success in this role. We are looking for an ideal candidate who demonstrates strong initiative, motivation, and a genuine sense of urgency to maximize their time for the most productive outcomes. Join us and make a difference!

Requirements

Minimum of 1-year LTL transportation or logistics experience required.
Must be proficient in general computer knowledge and Microsoft Office products, demonstrated ability in Excel.
Must be well organized, detail oriented and able to work independently to meet deadlines. Time management is essential to success in this role.
Ability to research and audit invoicing using attention to detail, mathematics and problem-solving skills.
A commitment to providing excellent customer service and continuous improvement.
Display originality and creative thinking to overcome obstacles and gaps within the department.
Effectively manage a high volume of work and perform duties accurately and with a sense of urgency.
Generate suggestions and ideas for process improvements.
Commitment to living the Trinity Guiding Values.

Responsibilities

Bill all LTL shipments.
Run daily report in operating system for loads requiring audit.
Perform knowledge-based exception management to any pre-defined processes.
Identify the causes for rate discrepancies and discuss audit solutions with carriers and/or account managers.
Develop and maintain relationships with carriers and account managers to deliver best in class customer service.
Monitor emails and voicemails and promptly respond to any questions, concerns and/or issues.
Update and maintain information in several operating systems both internally and externally.
Monitor and resolve any carrier aging and/or balance dues.
Perform all LTL accounts receivable and accounts payable adjustments.
Meet performance metrics.
Participates in special projects and handles all other assigned duties as required.