LTCR HCS Manager II

TX-HHSC-DSHS-DFPS•Houston, TX

1d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! HCS Manager II – Starting Market Rate Salary $89,692.85 Under the supervision of the Regional Director/Assistant Regional Director, this position supervises regional team members and team coordinators in the completion of investigations and certification surveys in the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Medicaid Waiver Programs to determine program provider compliance with regulations and rules. This position will participate as an active member of the Regional Management Team. Ensure timeframes are met for all visits and data entry is completed by deadlines. Assists the RD/ARD in performing administrative tasks as assigned. Coordinates and oversees on-site visits regarding program provider response to finalized investigations of abuse, neglect, or exploitation; complaints, and death of individuals in the HCS and TxHmL programs. This position will plan, assign, and supervise the work of others. This position requires local and occasional statewide travel.

Requirements

Knowledge of HCS/TxHmL waiver programs and delivery of services to people with intellectual and developmental disabilities.
Knowledge of the reporting and investigation of abuse, neglect, and exploitation in waiver programs.
Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area.
Ability to work with a diverse group of individuals, advocates, and other professional agencies.
Ability to build positive, professional, relationships with internal and external stakeholders.
Ability to organize workloads and set priorities to meet deadlines.
Ability to work as a member of a management team.
Ability to coach employees to develop their capabilities including providing encouragement and training to improve job performance.
Ability and experience performing supervisory, managerial, or professional work.
Skill in effective oral and written communication.
Possess ability to demonstrate excellent interpersonal skills, problem-solving skills, and prioritization skills.
Skill and experience monitoring compliance with procedures.
Skill in developing guidelines, procedures, rules, and regulations.
Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area.
Skill in developing and or approving schedules, and priorities.

Nice To Haves

Meets the federal requirements of a Qualified Intellectual Disability Professional, preferred.
Experience developing and/or approving schedules, priorities, and standards for achieving goals preferred.

Responsibilities

Supervises staff including planning work schedules, monitoring output, and ensuring compliance with policies and procedures.
Coordinate the activities and the department resources for a HCS and TxHmL unit.
Schedule surveys, certifications, complaints, and follow up visits to meet federal and state guidelines, protocol, and timeframes.
Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance.
Plans, participates in, and monitors staff training.
Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
Serve as liaison for assigned area on complex issues with agency staff or outside entities.
In the event of emergency contract action, be available to provide oversight and communication to other entities to ensure the well-being of individuals.
Be available for on-call duties for emergencies such as weather events or high-priority situations at providers.
Testify at hearings or in court proceedings to provide information regarding policy, procedures, history, findings, or activities.