HCS Supervisor

Ability360•Phoenix, AZ

11h•Hybrid

About The Position

The HCS Supervisor completes Consumer intake and assessment, interviews and evaluates Consumer-specific applicants, and completes Personal Care Assistant (PCA) performance evaluations, referring PCAs to consumers. This role also assists with conflict resolution between PCAs and consumers and manages PCA schedules and Electronic Visit Verification adherence. Ability360 delivers high-quality, person-centered non-medical home care services including attendant care, personal care, homemaker, and respite to AHCCCS/ALTCS/DDD eligible members in their homes or places of residence.

Requirements

Combination of 3 years of education and experience in case management and/or home care supervision/leadership working with Personal Care Assistants and Consumers.
Knowledge of Electronic Visit Verification systems.
Outstanding interpersonal communication skills.
Valid Finger Print Clearance Card and 3 references (2 personal, 1 employer).
Clean driving record, reliable transportation, current auto insurance, and driver's license.
Knowledge of AHCCCS Health Plans.
Proficient in Microsoft Word, Outlook, and Excel.
Strong written and oral communication skills.
Ability to work a flexible schedule with travel to meetings and Consumer sites.
Establishes and maintains effective internal working relationships with co-workers at all levels, Consumers and case managers.

Nice To Haves

Experience with the Department of Developmental Disabilities a plus.
Bachelor's Degree preferred.
Bi-lingual a plus.

Responsibilities

Conduct on-site assessments to all Consumers to determine personal care needs, (i.e. service, hours, days).
Input all documentation regarding Consumers (i.e. service assessment and notes, on-site visit date).
Provide documentation to case manager within 24 hours.
Conduct Consumer specific evaluations and training to qualified applicants, (i.e. technique, skill, safety and knowledge of Consumers disability).
Conduct on-site visits within five working days of placement of PCA to complete Consumer service agreement.
Conduct on-site Consumer home visits to evaluate service in 5, 30, 60, 90 days and every 90 days thereafter.
Conduct on-site Consumer home visits to evaluation PCA skills and performance in 5 days from initial hire date and annual visits thereafter. (Consumer/Consumer Representative must be present during the visit).
Monitors retention, performance, competency and attitude of PCAs on an ongoing basis.
Ensure completion and accuracy of all documentation and information required by the health plans.
Communicate frequently with health plan case manager for customer service and care coordination purposes.
Maintain case notes for Consumers and PCA.
Assist in resolving any disputes that may arise between a PCA and Consumer.
Refer appropriately skilled PCA to Consumers.
Ensure all changes in Consumer/PCA documentation are current, (i.e. incomplete, start/end dates) contact case manager by phone on the day of any change.
Refer Consumers to other Ability360 Units as appropriate for other services.
Complete Direct Care Worker training
Other duties as assigned.