LTC Operations Support Coordinator

MaineGeneral Health•Augusta, ME

11d

About The Position

The Opportunity: MaineGeneral Health is seeking an LTC Operations Support Coordinator to provide operational, administrative, and programmatic support across our Long Term Care (LTC) services. This role serves as a key point of coordination for leaders, staff, and external partners, helping ensure smooth operations, effective onboarding, and compliance with required standards. The LTC Operations Support Coordinator plays an important role in supporting day-to-day operations, strengthening relationships, and ensuring assigned programs and practices are coordinated, monitored, and documented effectively.

Requirements

Experience in healthcare operations support, administrative coordination, or program support, preferably in Long Term Care or a related healthcare setting.
Strong customer service orientation with the ability to support leaders, staff, and external partners professionally and effectively.
Excellent organizational skills and attention to detail, particularly with documentation and compliance materials.
Ability to manage multiple priorities, track tasks, and follow through in a fast-paced environment.
Strong written and verbal communication skills, including experience preparing correspondence, forms, and reports.
Comfort working collaboratively across teams and navigating established processes and escalation pathways.

Responsibilities

Serve as a resource to Long Term Care leaders, staff, and external partners, working collaboratively to identify needs, build relationships, and support effective operations and onboarding experiences.
Receive, respond to, and route inquiries in a timely and professional manner, escalating through appropriate channels when needed to ensure resolution.
Coordinate the collection, validation, tracking, and maintenance of required compliance documentation, ensuring completeness and accuracy prior to final review or approval.
Support the coordination, execution, and monitoring of assigned programs, initiatives, and operational practices within Long Term Care.
Maintain organized records, trackers, and documentation to support compliance, reporting, and operational continuity.
Prepare correspondence, forms, reports, and other written communications to support leadership, operational needs, and ongoing initiatives.
Assist with scheduling, meeting coordination, follow-ups, and action tracking to support leaders and workgroups.
Identify process gaps, recurring issues, or opportunities for improvement and communicate observations to appropriate leaders.
Support cross-departmental coordination by working with clinical, operational, HR, finance, and other internal partners as needed.

Benefits

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work.
With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business.
We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.
We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.