LPN Triage Nurse

U. S. Digestive Health•Altoona, PA

9h•Onsite

About The Position

The LPN Triage Nurse is responsible for triaging patient calls to appropriate processes, acting as a liaison between providers and patients, and serving as a patient advocate. This role requires maintaining a flexible, cooperative, and supportive demeanor within the RGI office staff. The position involves managing information concerning physicians, staff, hospital personnel, and patients, and may require dealing with high-stress situations involving demanding individuals.

Requirements

Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania.
Minimum of 5 years nursing experience.
Ability to deal tactfully and effectively with patients and their families, other employees, and physicians.
Strong computer skills.
Strong interpersonal skills.
High level of telephone skills with good communication ability.

Responsibilities

Triage patient calls to appropriate processes.
Act as a liaison between providers and patients.
Serve as a patient advocate.
Keep all patient information, practice information, and staff information strictly confidential.
Perform routine work under general supervision.
Refer all new or unusual questions/concerns to a manager.
Ensure a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity.
Demonstrate knowledge of OSHA, Code Blue, and Fire Safety measures.
Maintain knowledge of, and comply with, established policies and procedures.
Attend all required meetings.
Deal compassionately, professionally, and courteously with patients, their families, physicians, and fellow RGI staff.
Handle incoming patient calls concerning medical concerns and symptoms for RGI providers.
Notify the provider (physician/nurse practitioner/physician assistant) of medical problems either in writing or by phone depending on urgency.
Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders.
Direct the chart to the scheduling department for scheduling of outpatient procedures.
Instruct patients on procedures, studies, and consults and send the appropriate instructions to patient.
Give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or LabCall system, under supervision from providers.
Consistently show ability to recognize and deal with priorities.
Maintain detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable.
Communicate relevant information to provider, Manager of Clinical Operations, fellow phone nurses, and all other RGI staff to maintain continuity of care.
Demonstrate good judgment and reasoning when investigating and solving problems.
Demonstrate ability to tactfully handle difficult situations.