LPN Triage Nurse

US Digestive Health•Altoona, PA

1d•Onsite

About The Position

The LPN Triage Nurse is responsible and accountable for triaging patient calls to appropriate processes, acting as a liaison between providers and patients, and assuming the role of patient advocate. This role requires flexibility, cooperation, and support within the RGI office staff. The position involves handling incoming patient calls concerning medical concerns and symptoms for RGI providers, identifying emergency situations, and effectively triaging problems. Responsibilities include calling in prescription refills, directing charts for scheduling, instructing patients on procedures, and relaying results of pathologies, x-rays, and lab studies. The nurse must maintain detailed and accurate documentation of all phone conversations and communicate relevant information to providers and staff to ensure continuity of care. The role also requires demonstrating good judgment, reasoning, and the ability to tactfully handle difficult situations.

Requirements

Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience.
Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians.
Strong computer and interpersonal skills.
High level of telephone skills with good communication ability.

Responsibilities

Triage patient calls to appropriate processes.
Acting as a liaison between the providers and the patient.
Assumes the role of patient advocate.
Making every effort to remain a flexible, cooperative and supportive member of the RGI office staff.
Keeps all patient information, practice information, and staff information strictly confidential.
Performs routine work under general supervision.
Follow established procedure, referring all new or unusual questions/concerns to a manager.
Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity.
Demonstrates knowledge of OSHA, Code Blue, and Fire Safety measures.
Maintains knowledge of, and complies with, established policies and procedures.
Attends all required meetings.
Deal compassionately, professionally, and courteously with patients, their families, physicians, and fellow RGI staff.
Handle incoming patient calls concerning medical concerns and symptoms for RGI providers.
The provider (physician/nurse practitioner/physician assistant) is then notified of medical problem (s) either in writing or by phone depending on urgency of problem (s). A response is then called to the patient with the provider’s instructions.
Identifies an emergency situation and is able to effectively triage problems.
Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders.
Directs the chart to the scheduling department for scheduling of outpatient procedures.
Instruct patients on procedures, studies, and consults and send the appropriate instructions to patient.
Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or LabCall system.
Consistently shows ability to recognize and deal with priorities.
Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable.
Communicates relevant information to provider, Manager of Clinical Operations, fellow phone nurses, and all other RGI staff to maintain continuity of care.
Demonstrates good judgement and reasoning when investigating and solving problems.
Demonstrates ability to tactfully handle difficult situations.