LPN Telephonic Nurse (Call Center) - Ophthalmology & Oncology

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

2d•Remote

About The Position

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Requirements

Minimum- associate degree and professional nursing license
Practical Nurse License (LPN) in good standing in the state in which you work and/or cross-licensed in other states
Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
Telephonic nursing roles are required to have a California State License. Candidates do not need to hold a California license at the time of hire but must be willing to obtain one once hired, as well as additional single-state licenses upon request.
2-5 years’ experience
Basic database and office navigation skills
Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
Ability to interpret information shared by the patient to determine the next steps as the individual case may warrant.

Responsibilities

Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients.
Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
Complete patient teaching in relation to the use of products
Participates in program specific customer meetings and training sessions.
Participates in program specific orientation meetings and demonstrates clinical competency in electronic/written tests.
Performs special projects and performs other duties as it pertains to specific contract performance