Care Manager, Telephonic Nurse
About The Position
We are looking for a dedicated and compassionate Registered Nurse with a Bachelor of Science in Nursing (BSN) to join our team as a Care Manager, Telephonic Nurse 2 within CenterWell Specialty Pharmacy. You will operate where clinicians are engaged on the phone for the duration of their shift, delivering high-quality patient support and education. In this important role, you will support our Patient Management Program. This program focuses on individuals with specialized and complex health conditions, including autoimmune disorders, pulmonary diseases, neuromuscular disorders, infectious diseases, cancers, and other rare conditions. As a Care Manager, Telephonic Nurse 2, your primary responsibility is to conduct comprehensive telephonic assessments and evaluations of members, with an emphasis on medication therapy management. You will provide detailed education on medication administration, potential side effects, and adherence strategies to promote therapeutic outcomes.
Requirements
- Bachelors of Science in Nursing (REQUIRED) MUST BE COMPLETED!
- 3 - 5 years of clinical acute care experience as an RN.
- Licensed Registered Nurse (RN) in the (appropriate state) with no disciplinary action
- Must live in OH, KY, FL, AZ, TX.
- Comprehensive applications including Word, Excel, and Outlook
- Managed care experience
- Must be passionate about contributing to an organization focused on improving consumer experiences
- Schedule Adherence
Nice To Haves
- Experience with care management, patient education for adult care, auto dialer experience
- Bilingual English/Spanish
- Auto Dialer Experience
Responsibilities
- Deliver telephonic, patient-centered care in a structured call-center environment throughout the shift
- Provide medication education, including administration techniques, side effect management, and adherence support
- Develop and implement individualized care plans tailored to each member's clinical needs
- Monitor patient progress through ongoing assessments and follow-up interactions
- Collaborate within established protocols and using advanced telecommunication systems to ensure care delivery
Benefits
- medical
- dental
- vision benefits
- 401(k) retirement savings plan
- time off
- paid time off
- company and personal holidays
- paid parental and caregiver leave
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
