LPN Schedule Specialist - Home Health
About The Position
As a Scheduling Specialist with Ms HomeCare, part of LHC Group and the Optum family of businesses, you will manage patient referrals and visit schedules. You will assign patient assessments and other physician-ordered visits using an online scheduling system, collaborating with the Team Leader to match clinicians’ experience and skills to patient needs. The role supports scheduling for episodic and per-visit customers and helps ensure that referrals and visits are appropriately assigned, tracked, and resolved. Candidates must have a high school education or equivalent experience. Healthcare scheduling experience and knowledge of applicable regulations are preferred.
Requirements
- High school education or equivalent experience.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare setting using an online scheduling system.
- Exceptional organizational, customer service, communication, and decision-making skills.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.
Responsibilities
- Use an automated scheduling system to maintain a calendar of services for episodic and per-visit customers.
- Process workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
- Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
- Collaborate with the Team Leader to identify clinicians whose experience and skill set match patient needs.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
