LPN Patient Service Coordinator
About The Position
The Patient Services Coordinator, LPN/LVN acts as a vital link between clinical staff and patients, along with their families and caregivers. Responsible for scheduling, organizing and managing all aspects of a patient's healthcare maintenance and treatment. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. The Patient Services Coordinator, LPN/LVN acts as a vital link between clinical staff and patients, along with their families and caregivers. Responsible for scheduling, organizing and managing all aspects of a patient's healthcare maintenance and treatment. The Patient Services Coordinator, LPN/LVN specializes in explaining complex medical terminology in simple, understandable terms, helping patients grasp their medical conditions and available treatment options. By facilitating clear communication, The Patient Services Coordinator, LPN/LVN ensures that patients' concerns and questions are effectively conveyed to the medical team.
Requirements
- Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which they practice
- 1 year of Home Health experience
Nice To Haves
- Prior packet review / QI experience
- Coding certification
Responsibilities
- Manage schedules for all patients, including supervisory visits.
- Schedule discharge visits, OASIS Collection, recert visits, and Transfer to Inpatient Facility (TIF) OASIS collection visits.
- Reschedule declined or missed visits and process reassigned and rescheduled visits.
- Prepare and edit weekly agent schedules, perform initial review for productivity/geographic issues, and forward for approval.
- Assist with weekly case conferences.
- Receive calls from field staff and refer clinical questions to the Branch Director as necessary.
- May perform patient visits and/or participate in on-call rotation.
- Maintain the client hospitalization log, including entering coordination notes.
- Send electronic logs to all office, field, and sales staff. This may include receiving lab reports, assessing for normality and distributing as appropriate.
- Verify visit paper notes in the scheduling console as needed.
- Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
- Assist with the internal transfer of patients between branch offices.
- Additional duties may vary by branch census and are subject to the discretion of local leadership
Benefits
- medical
- dental
- vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
