LPN Patient Services Coordinator

Amedisys, Inc.•Johnson City, TN

1d•Onsite

About The Position

This full-time role is responsible for scheduling home visits for field staff and assisting with the coordination of patient care. The LPN Patient Services Coordinator works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources, maximizing care center capacity and utilization guidelines. This role involves scheduling and communicating with field staff, patients, and the Clinical Manager regarding patient service schedules.

Requirements

Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
High School diploma or GED equivalent.
One (1+) year of administrative experience in a health care environment.

Nice To Haves

One (1+) year of scheduling experience in a healthcare environment.

Responsibilities

Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.
Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.
Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.
Runs all applicable reports and responds to workflow taking appropriate actions.
Assists with internal or external transfer of patients between care centers and/or Hospice services.
If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.
May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
If a licensed clinician, may obtain verbal orders for patients and documents as applicable.
Performs other duties as assigned.