LPN Patient Outreach Coordinator - Atrium Health Primary Care One Health Family Medicine FT
About The Position
This role supports programs such as Urgent Care/Walk-In, Pharmacy Auto Refill, and Patient Reactivation by contacting patients to schedule follow-up visits and wellness exams. The coordinator also promotes ancillary services like the Central Fill Pharmacy Program and registers patients based on their needs. Effective and confident communication is essential to ensure patient comfort and successful appointment scheduling. The position involves reviewing patient records using software like IDX, Cerner, and Epic to identify patients needing follow-up and connecting them to appropriate services. Additionally, the coordinator schedules appointments according to primary care physician protocols, refers patients, and documents/tracks all contact results in a database, providing weekly updates to leadership. A high level of patient service is expected, including problem-solving, documenting concerns, and identifying appropriate follow-up.
Requirements
- Licensed Practical Nurse (LPN) license issued by the state in which the team member practices.
- Associate's Degree in Practical Nursing.
- Typically requires 5 years of experience in a clinic environment within a physician practice.
- Knowledge of clinical processes and procedures.
- Knowledge of patient focused software systems, (i.e. IDX, Cerner, Epic).
- Ability to efficiently enter and update database records.
- Excellent verbal communication skills and the ability to communicate professionally and effectively with patients.
- Ability to read and comprehend patient records.
- Demonstrated ability to work independently and be self-directed.
- Proficiency in the Microsoft Office (Word, Excel, PowerPoint, Access) or similar products.
- Ability to manage multiple tasks.
- Excellent customer service skills.
Responsibilities
- Supports programs (i.e. Urgent Care/Walk-In, Pharmacy Auto Refill, Patient Reactivation) to promote sourcing of patients by contacting patients and scheduling them for follow-up visits and wellness exams.
- Promotes ancillary services, such as the Central Fill Pharmacy Program and registers patients based on needs.
- Communicates effectively and confidently to ensure patient comfort level in successfully scheduling follow up appointment.
- Reviews patient records utilizing appropriate software (IDX, Cerner, Epic) to identify patients requiring follow-up and to connect them to appropriate services.
- Schedules appointments utilizing appropriate primary care physician protocols to ensure accuracy in scheduling.
- Refers patients and schedules appointments on behalf of primary care physicians throughout the organization.
- Documents and tracks the results of all contacts and follow-up calls within a database and provides weekly updates to leader.
- Provides the highest level of patient service by problem solving, documenting patient concerns, and identifying appropriate follow-up for patients.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
