Loyalty Rewards Agent (Harrah's Metropolis, Illinois)

Caesars Entertainment • Metropolis, IL

8d • Onsite

About The Position

Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.

Requirements

• Must be able to work within restricted area of Soft Count room with reasonable accommodation.
• Bend, stand or stoop for long periods of time.
• Communicate verbally and professionally.
• See.
• Must be able to hear. Can be augmented with a hearing aid.
• Tolerate noisy and/or dimly lit environment.
• Must be able to lift a minimum of twenty pounds (20 lbs.).
• Must have manual dexterity.
• Climb stairs repeatedly.
• Push/pull drop carts and drop boxes.
• Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process.
• Work accurately with basic math skills
• Write to complete daily reports.
• Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions.
• Read and understand in order to communicate with patrons and co-workers.
• Must be able to work under stressful conditions.
• Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
• High School Diploma or GED equivalent preferred.

Responsibilities

• Handles all reserved special events through a computerized system.
• Distributes promotional giveaways via various marketing tools.
• Redeems all documents through the system.
• Assists with stocking of supplies and keeping a clean and neat work area.
• Abides by all Accounting and Internal Control Procedures.
• Creates and maintains patron accounts through CMS.
• Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.
• Sell and promote our loyalty program “Caesars Rewards” as well as other promotions and events.
• Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.
• Must greet and assist all patrons with courtesy at all times.
• Greets buses daily with all an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system.
• Answer phone calls from guests’ and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc…
• Ability to handle multiple tasks with a sense of urgency in all areas of department.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED