Loyalty Representative

TORONTO INTERNATIONAL FILM FESTIVAL • Toronto, ON

10d • Hybrid

About The Position

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. The Loyalty Representative is responsible for relationship management with TIFF Members. The successful candidate will provide attentive customer service and support cultivation activity for Members & donors in the lead-up to the 2026 edition of the Festival. This role will collaborate closely with stakeholder-facing departments to deliver an exceptional experience for TIFF’s most valued public supporters.

Requirements

• Experience in Customer Service environments and/or
• Experience with stewardship and fundraising or equivalent field
• Interest in working directly with TIFF’s Members and donors.
• Ability to learn quickly, take initiative, and ability to work both independently and as part of a team.
• Ability to multitask, prioritizing as necessary, with high attention to detail and follow-through.
• Strong interpersonal, relationship building, and communication skills with a kind and professional manner.
• Strong tact and judgment, exercising discretion and the ability to escalate stakeholder concerns to Management when needed.
• Exceptional oral and written communication skills with understanding of customer service.

Nice To Haves

• Familiarity with CRM systems (i.e. Raiser’s Edge) and/or Ticketing Systems (Archtics, Tessitura) is considered an asset

Responsibilities

• Provide courteous and timely front-line customer service to all current, new, renewing and prospective Members via email, telephone, and in person.
• Participate in the facilitation of sales and stewardship activities including, but not limited to; concierge service for high-level Members; welcome package preparation; and supporter hosting at Festival screenings.
• Support additional outbound marketing activities for prospective TIFF Members and 50/50 sales via Mailchimp.
• Support additional stakeholder research and outreach including list preparation, event production, and maintaining supporter records.
• Greet, host, and check-in stakeholders at Festival events.
• Assist with data management in collaboration with Advancement Operations, including Membership processing, purchase queries, and account updates.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees