Loyalty Program Management Analyst

Loblaw Companies Limited•Toronto, ON

2d•CA$60,000 - CA$82,500•Hybrid

About The Position

This role supports the Loyalty Program Management and the Loyalty Enterprise Team in the execution, measurement, and optimization of multiple cross-functional loyalty programs across the PC Optimum ecosystem. The Loblaw Loyalty Enterprise Team leads a portfolio of strategic programs that span business, marketing, analytics, digital, operations, and technology teams. In this role, you will support programs that involve data-rich processes, complex stakeholder coordination, campaign and offer execution, performance tracking, and ongoing business analysis. This resource will help the team manage program performance, validate critical data inputs, streamline reporting processes, and translate results into clear insights. Your work will help ensure loyalty programs are executed accurately, measured effectively, and continuously improved to drive customer engagement and business performance.

Requirements

Strong analytical skills, with proficiency in SQL and Excel.
Comfortable working with large datasets, writing queries, validating data, and translating findings into actionable business insights.
Strong attention to detail and can identify data quality issues, reporting inconsistencies, process gaps, and performance trends.
Comfortable supporting multiple programs or initiatives at once, balancing priorities, and working in a fast-paced, cross-functional environment.
A self-starter who can work independently while also collaborating effectively with business, analytics, marketing, digital, and technology partners.
Can communicate analytical findings, risks, and recommendations clearly to both technical and non-technical audiences.

Nice To Haves

Experience with Power BI, Looker, Python, or other data visualization and analytical tools is considered an asset.
Experience supporting program management, project coordination, loyalty, retail, marketing, or customer analytics initiatives is considered an asset.

Responsibilities

Support the Program Management Team in the delivery and ongoing management of multiple enterprise loyalty programs and cross-functional initiatives.
Work with Loyalty, Analytics, Business Intelligence, Marketing, Digital, and Operations teams to support program execution, reporting, issue investigation, and performance measurement.
Write, maintain, and optimize SQL queries to extract, validate, and analyze data across loyalty, customer, offer, campaign, transaction, and program datasets.
Support data-rich program processes, including offer validation, UPC validation, campaign readiness checks, data quality reviews, and post-launch performance tracking.
Measure the impact of loyalty programs, campaigns, and enterprise initiatives by developing reporting, performance analysis, and actionable insights for stakeholders.
Build and maintain reports, dashboards, trackers, and executive-ready materials that translate complex analyses into clear insights, recommendations, and program updates.
Partner with cross-functional teams to answer ad hoc business questions, investigate performance trends, and identify risks, gaps, or opportunities within loyalty programs.
Identify and implement opportunities to automate manual processes, streamline workflows, and improve operational efficiency across program reporting, validation, and execution processes.
Support ongoing program governance by maintaining accurate documentation, tracking key deliverables, monitoring performance, and helping ensure program milestones are met.