Loyalty Ops Associate

Blackbird Labs Inc•New York, NY

11d•$110,000 - $130,000

About The Position

Blackbird is building the dining network the restaurant world has always deserved — one where the best guests are recognized, rewarded, and remembered. Our Blackbird Club members are the most devoted diners in the city. This role exists to make sure their experience is exactly what it should be. The Loyalty Ops Associate owns the operational backbone of Blackbird Club membership. That means the Rewards work, the events run flawlessly, and our partner relationships are managed with the same care you'd expect from a great maître d'. You'll sit at the intersection of hospitality, events, and brand partnerships — building systems, holding relationships, and making sure what we promise actually happens.

Requirements

4–6 years in operations, events, partnerships, or loyalty — ideally within hospitality, media, or consumer lifestyle brands
A genuine love of restaurants and the culture around them
Sharp organizational instincts and a clear bias toward action
Comfortable holding relationships with external partners and internal stakeholders at the same time, without dropping the thread
Experience with ticketing platforms and event logistics tools
Able to own a project from first draft to final execution without someone following up

Responsibilities

Coordinate with restaurant partners, manage fulfillment, and close the gap between what members are promised and what they actually experience for access-based Club Rewards.
Own the full logistics cycle for the event series 'Blackbird Presents', including ticketing setup, guest communications, venue coordination, and on-the-ground execution.
Lead ticketing operations for all Blackbird Events to ensure priority access for best customers and a seamless experience for all users.
Take accountability for all “turnkey” event programming for Blackbird Club Members Nights in coordination with Integrated Marketing and Field Ops, ensuring consistency, frequency, attendance and member engagement objectives are met.
Manage the operational day-to-day for Loyalty Partnerships, coordinating activations, tracking deliverables, and serving as the working point of contact between teams.
Lead onboarding and ongoing management of Loyalty partnerships as the ecosystem grows.