Loyalty Manager | Heritage Mazda Bel Air

MileOne Autogroup•Baltimore, MD

1d•$65,000 - $85,000•Onsite

About The Position

Loyalty Manager | Heritage Mazda Bel Air Are you a people person with a knack for building relationships? Heritage Mazda Bel Air is looking for a motivated, customer-focused team member to serve as the liaison between our Service and Sales departments. In this role, you'll help customers explore the value of their current vehicle, discuss trade-in opportunities, and identify when upgrading to a new vehicle makes sense. Experience Everything MileOne has to Offer: - Competitive compensation - Monday – Friday Work Schedule - Great opportunities for advancement - Positive, success-driven work environment Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Requirements

High school diploma or GED; associate’s or bachelor's degree, preferred
Valid driver’s license
Minimum 2 years of sales experience; consumer to consumer experience, preferred
Strong negotiation, problem solving, and presentation skills
Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills

Nice To Haves

consumer-to-consumer experience

Responsibilities

Engage with service customers to discuss selling or trading current vehicle
Prepare competitive trade-in and purchase offers for customers to review with their service paperwork
Review vehicle equity positions and present upgrade opportunities when applicable
Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward
Work closely with both the Service and Sales team to create a seamless customer-focused experience