Madewell Loyalty Program Manager

Madewell•New York, NY

6d•Hybrid

About The Position

Madewell is looking for a Loyalty & Lifecycle Program Manager to build an industry-leading omnichannel member experience that deepens customers' emotional connection to the brand. Reporting to the Sr Manager of Loyalty, this role will spend approximately 60% of their time on the lnsider program, managing design, annual/seasonal strategy, and day-to-day loyalty campaigns. This role will spend 40% of their time working with the Director of Lifecycle to develop, implement and optimize Lifecycle a multichannel lifecycle program for the Madewell brand. This role is onsite in New York City 3 days/week. We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Requirements

Reporting to the Sr Manager of Loyalty.
Working with the Director of Lifecycle.

Nice To Haves

Life-long learners driven by curiosity.
Feel connected to our brands.
Share our desire to make an impact.
Leverage unique experiences to discover, grow and evolve with our teams.

Responsibilities

Managing design, annual/seasonal strategy, and day-to-day loyalty campaigns for the lnsider program (approx. 60% of time).
Developing, implementing, and optimizing a multichannel lifecycle program for the Madewell brand (approx. 40% of time).

Benefits

Medical insurance
Dental insurance
Prescription insurance
Vision insurance
Family planning (fertility, adoption & surrogacy support)
Fitness discounts
Medical travel
Associate discount across all J.Crew Group brands (J.Crew, J.Crew Factory, and Madewell)
Summer Fridays (office closes at 1:00 PM every Friday during Summer months)
Community Impact support through philanthropic efforts and the J.Crew Cares Program
Winter Break (end of December for eligible full-time associates at the Home Office)
PTO package