Loyalty Ambassador

Omni Hotels & Spas•Austin, TX

2d•Onsite

About The Position

Omni Hotels & Resorts is seeking a Loyalty Ambassador for the Barton Creek Resort & Spa. This role serves as the guest liaison for Select Guests, responsible for developing proactive personal and professional relationships, acting as an advocate, and being the primary point of contact for all Select Guests. The ideal candidate loves hospitality, creating amazing customer experiences, and thrives within the structure and benefits of a hotel company.

Requirements

Minimum of 1 year hospitality experience.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Previous experience in a high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
Ability to work with and sit at a computer workstation for an extended period.

Responsibilities

Create memorable experiences for Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guests, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In-Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests who are not currently members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.